Roberto Soltero
Woodland,CA
Summary
Excelled in leveraging strong communication skills to enhance client satisfaction and streamline sales processes. Achieved significant improvements in customer engagement through effective relationship-building and market research. Experienced in working with peers to reach sales targets, highly devoted, excellent with communication, exhibits strong leadership skills, and always willing to learn.
Overview
5
5
years of professional experience
Work History
Sales & Leasing Consultant
Ford Motors
04.2021 - 08.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Epic Chevrolet
02.2021 - 04.2021
- Offered comprehensive knowledge of vehicle operations and brand features.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Demonstrated vehicles and features, and conduct test drives.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
Associate
In-N-Out Burger
08.2018 - 08.2019
- Greeted customers and offered assistance for increased customer satisfaction.
- Part of a team to deliver high quality food and exceptional food and customer service.
- Food preparation, cash handling, customer interaction, and inventory management.
- Trained to become level 5 out of 7
- Worked varied hours to meet seasonal and business needs.
Education
Bachelor of Arts - Economics
California State University Sacramento
Sacramento, CA05.2024
GED -
Pioneer High School
Woodland, CA06.2019
Skills
- Customer Service & Building rapport
- CRM Software
- Telephone and email etiquette
- Strong communication and interpersonal skills
- Proficiency in using Excel, Stata, Word, and Power point
Languages
Spanish
Native or Bilingual
Timeline
Sales & Leasing Consultant
Ford Motors
04.2021 - 08.2023
Sales Associate
Epic Chevrolet
02.2021 - 04.2021
Associate
In-N-Out Burger
08.2018 - 08.2019
Bachelor of Arts - Economics
California State University Sacramento
GED -
Pioneer High School
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