Denisse Mercado
Bronx
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Lifespa Coordinator
Lifetime Fitness
05.2024 - Current
- Answer internal calls, providing friendly and professional service to schedule appointments and assist members
- Convert inquiries into appointments by effectively addressing LifeSpa-related questions
- Educate guests on LifeSpa products, services, and treatments, helping them identify and meet their specific needs
- Recommend product and service upgrades or add-ons to enhance the guest experience
- Conduct outgoing calls for appointment confirmations, Beautiful Beginning, and myLT Bucks programs
- Adhere to company safety regulations by consistently using required safety devices
Guest Sales Associate
European Wax Center
01.2024 - 05.2024
- Welcome guests upon arrival with warmth and friendliness to ensure comfort and satisfaction
- Handle check-ins and check-outs efficiently, addressing guest inquiries promptly
- Process guest payments, refunds, and appointments accurately and promptly
- Manage the Reservation Book to align with guest preferences and staff availability
- Execute opening and closing procedures to maintain security and cleanliness standards
- Inform guests about current in-center promotions to enhance their experience and potential savings
- Follow corporate policies and procedures to uphold service quality and consistency
- Ensure a safe, clean, organized, and visually appealing environment for guests and associates
Group Leader
MMCC Fort Independence
09.2023 - 12.2023
- Develop, execute, and thoroughly record achievements in educational, recreational, youth leadership, community service, and arts initiatives for children of school age
- Cultivate a constructive rapport with every child under supervision in the after-school program and encourage favorable interactions among the participants
- Continuously interact with children, aiming to nurture both the individual growth of each child and the collective development of the group
- Proficiently oversee the designated group, ensuring the consistent application and enforcement of a progressive discipline policy
- Engage proactively in all facets of staff or member growth and development
Clerical Aide
Isabella Center for Rehabilitation and Nursing Care
05.2023 - 08.2023
- Receive and make outgoing phone calls
- Make copies, file, taxes, schedule appointments, and sign in patients
- Assist in processing medical documents
- Daily inventory checks
- Chart Preparation
- Data entry for patient's clinical documents
- Assist patients with recreational activities
Pharmacy Technician
Walgreens Pharmacy
10.2021 - 12.2022
- Provide excellent customer service for customers demonstrating patience and reassurance
- Register customers for vaccinations as well as schedule appointments
- Call providers for customers for refills and prior authorizations
- Answering phone calls from providers and assisting customers with their prescription status
- Medication preparation for customers
- Health Insurance management
- Out of stocking medications and ordering them for customers
Program Coordinator
Inwood Community Services
03.2019 - 03.2020
- Assist with basic bookkeeping tasks, such as invoicing and data entry
- Organizing and monitoring the budgeting folder
- Filing paperwork in chronological order
- Reminder phone calls to individuals enrolled in the program
- Ensure childcare of infants and toddlers during the program
- Assist with office organization, supplies orders, mailing, and running errands
Youth Inspector
FDA, ISN Corporation
08.2018 - 10.2019
- Carry out inspections of tobacco product retailers
- Conduct tobacco compliance checks and report stores that are not following regulation laws
- Enforce the Tobacco Control Act to ensure stores are following protocols
- Prevent the sale of tobacco products to minors
- File reports and prepare evidence bags for the FDA department
Education
Bachelor of Science - Human Services
Monroe College
12.2023
High School Diploma -
Inwood Academy for Leadership
06.2020
Skills
- Customer Service
- Recordkeeping
- Administrative Leadership
- Data Entry
- Work Planning and Prioritization
- Relationship Building
References
- Sean Campbell, + (914) 278-3850
- Delta Caban, + (914) 451-8565
- Karina Sosa, + (347) 781-6140
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lifespa Coordinator
Lifetime Fitness
05.2024 - Current
Guest Sales Associate
European Wax Center
01.2024 - 05.2024
Group Leader
MMCC Fort Independence
09.2023 - 12.2023
Clerical Aide
Isabella Center for Rehabilitation and Nursing Care
05.2023 - 08.2023
Pharmacy Technician
Walgreens Pharmacy
10.2021 - 12.2022
Program Coordinator
Inwood Community Services
03.2019 - 03.2020
Youth Inspector
FDA, ISN Corporation
08.2018 - 10.2019
Bachelor of Science - Human Services
Monroe College
High School Diploma -
Inwood Academy for Leadership
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