Janiece Nicasio
Bright Horizons
Clarksburg,Maryland
1
Language
1
Certification
9
years of professional experience
Bringing experience in education, customer service, and management to create engaging environments and foster growth. Skilled in classroom management, communication, and team collaboration. Adept at utilizing technology and developing strategies to promote positive learning and improve client interactions.
Work History
LifeSpa Coordinator
1 Year- Greeting and checking in LifeSpa guests and members
- Scheduling, confirming, and modifying appointments
- Answering phones and responding to guest questions
- Checking guests out and processing payments
- Recommending and selling spa services and products
- Maintaining accurate guest and appointment records
- Communicating with massage therapists, estheticians, stylists, and management
- Helping maintain a clean, organized, and welcoming spa environment
- Handling cancellations, rescheduling, and guest concerns professionally
- Promoting memberships, packages, and special offers
- Assisting with opening/closing procedures and daily spa operations
- Providing excellent customer service and creating a positive guest experience
Teacher
4 Years 6 Months- Managed student behavioral issues to optimize classroom learning environment.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Provided feedback to parents regarding student's academic growth and behavioral development.
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
- Evaluated student academic growth, recording and preparing progress reports for parents or guardians.
- Attended and participated in professional development activities and conferences to enhance skill and job knowledge.
- Created flexible academic programs and classroom environments, promoting learning and personal growth.
- Built a positive rapport with students to encourage them to take risks in their learning.
- Collaborated with colleagues on curriculum development, implementation of best practices, professional development activities and sharing resources across grade levels.
- Engaged parents or guardians by connecting via phone or e-mail.
- Utilized technology such as iPads, Smart Boards, online programs and other digital media to enhance instruction.
Assistant Manager/Customer Experience Manager
2 Years 5 Months- Customer Service
- Handling Money
- Supervising the sales staff
- Making sure the store's sales targets are attained
- Solving customer complaints
- Customer Service Experience
- Customer Service Skills
- Customer Experience Manager
- Sales
- Food Handling
- Retail Sales
- Retail Management
- Communications
- Organization
- People Management
- Sales Leadership
- Teamwork
- Creativity
- Cash handling
- Scheduling shifts
- Checking product displays
- Writing sales reports
- Training
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Provided guidance and support to junior staff members during challenging situations.
- Interviewed potential job candidates and made hiring recommendations to general manager.
Cashier
7 Months- Customer Service
- Handling Money
- Handling/Working with food
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
Cashier/Customer Service
2 Months- Customer Service
- Handling Money
- Working with children
- Handling food
- Merchandising
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Processed customer orders and ensured the accuracy of their purchases.
- Greeted and informed customers of products, fostering positive store experiences.
- Delivered exceptional customer service at all points of contact.
Cashier/Tagger
2 Years 2 Months- Customer Service
- Handling Money
- Bagging Clothes
- Tagging Clothes
- Drycleaning clothes
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Developed strong customer service skills by providing efficient and accurate service.
Education
Bachelor of Science (B.S.) - Early Childhood Studies
Candidate
High School - Child development
Skills
Customer Service
Handling Money
Bagging Clothes
Tagging Clothes
Drycleaning clothes
Working with children
Handling food
Merchandising
Supervising the sales staff
Solving customer complaints
Customer Service Experience
Customer Service Skills
Customer Experience Manager
Sales
Childhood Development
Food Handling
Retail Sales
Retail Management
Child Care
CPR certified
Babysitting
Communications
Organization
People Management
Sales Leadership
Teamwork
Creativity
Cash handling
Animal Care
Scheduling shifts
Checking product displays
Writing sales reports
Training
Classroom management
Parent-teacher communication
Growth mindset
Team building
Certification
- CDA
- CPR/First Aid
- Babysitting
AWARDS
Rising Star, Right Way To Work
Accomplishments
- Recognized as an On Target Lead Teacher for strong classroom leadership, professionalism, and performance.
- Designed and implemented engaging, developmentally appropriate learning experiences that supported toddlers’ cognitive, social-emotional, language, and motor development.
- Successfully supported children through classroom transitions while maintaining consistent routines and a positive learning environment.
- Established strong family partnerships through clear, professional communication regarding children’s development, behavior, and daily experiences.
- Created hands-on curriculum experiences incorporating art, sensory exploration, nature, dramatic play, movement, and outdoor learning.
- Maintained accurate classroom documentation and observations to track and support individual child development.
- Effectively managed a toddler classroom while prioritizing safety, supervision, individualized attention, and positive relationships
Languages
Spanish
Limited Working
Timeline
LifeSpa Coordinator
Life Time Fitness
08.2025 - CurrentRead More
Teacher
Bright Horizons
02.2022 - CurrentRead More
Cashier
Gaint Food
02.2021 - 09.2021Read More
Assistant Manager/Customer Experience Manager
Five Below
08.2019 - 01.2022Read More
Cashier/Customer Service
Chuck E. Cheese
05.2019 - 07.2019Read More
Cashier/Tagger
ZIPS DRY CLEANERS
03.2017 - 05.2019Read More
Quince Orchard High School
High School from Child development
Read More
Walden University
Bachelor of Science (B.S.) from Early Childhood Studies
Read More