Denisse Rodas

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Managed employee reviews, training, and schedules.
• Implemented cost-saving measures resulting in a 15% decrease in food and beverage expenses
• Developed and implemented training programs, resulting in a 20% increase in staff productivity.
• Collaborated with the chef to create seasonal menu offerings, resulting in enhanced guest satisfaction and increased revenue
• Developed and maintained strong relationships with local suppliers, resulting in improved quality of ingredients.
• Trained and mentored new staff members, resulting in improved service standards and guest experience. Resulting in a 10% increase for overall customer satisfaction scores.

• Continually maintain and improve company's reputation and positive image in guest services.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Oversee selection, ordering and inventory controls of wine, beer and alcohol program.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Developed ongoing training initiative to improve beverage knowledge of serving employees.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.

● Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training were necessary.

● Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.

● Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.

● Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.

● Handled cash with high accuracy and took care to check bills for fraud.

● Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

● Assisted customers with returns, refunds and resolving issues .

● Worked flexible schedule and extra shifts to meet business needs.

● Built relationships with customers to encourage repeat business.