Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oscar Hernandez III

El Paso,TX

Summary

Tech savy, Experienced Shift Supervisor highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging Supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Personal Shopper

Walmart
10.2023 - 12.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Assistant General Manager

Charleys Cheesesteaks
04.2023 - 10.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Shift Supervisor

Charleys Philly Cheese Steak
10.2022 - 04.2023
  • Trained and mentored new employees to maximize team performance.
  • Supervise employees and oversee quality compliance with company standards for food and services.
  • Keep employees operating productively and working on task to meet business and customer needs.
  • Work flexible schedules and extra shifts to meet business needs.
  • Coach crew members to optimize performance and motivate toward more efficient work.
  • Exercise composure under pressure and in escalated customer service scenarios.
  • Excell in every store position and regularly backed up front-line staff.
  • Work with crew members to improve customer experience and manage storefront.
  • Consistently exhibit calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Responsible for scheduling employee hours.
  • Responsible for checking inventory multiple times a week, ordering off of forecasted weekly sales and ordering the appropriate amount of products for each shipment.

Cashier/Grill Cook

Charleys Philly Cheese Steak
02.2022 - 10.2022
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedules and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with manager to solve problems and handle customer concerns.
  • Prepared / cooked food to Company standards

Education

GED -

Options High School
El Paso, TX
10.2021

Skills

  • Manage Budgets
  • Payment Processing
  • Financial Forecasting
  • Health and Safety Regulations
  • Information Confidentiality
  • Employee Discipline
  • Sales Forecasting
  • Training and Development
  • Inventory Control
  • Staff Management

Languages

English
Native or Bilingual

Timeline

Personal Shopper

Walmart
10.2023 - 12.2023

Assistant General Manager

Charleys Cheesesteaks
04.2023 - 10.2023

Shift Supervisor

Charleys Philly Cheese Steak
10.2022 - 04.2023

Cashier/Grill Cook

Charleys Philly Cheese Steak
02.2022 - 10.2022

GED -

Options High School

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Oscar Hernandez III