Denita Carter
Oakland,CA
Summary
Dynamic leader with a proven track record at Mercy Housing, adept in crisis intervention and relationship cultivation. Spearheaded major improvements in the Vision Program at Project Homeless Connect, enhancing participant experience. Skilled in Salesforce and motivational interviewing, with a commitment to impactful service delivery and excellent communication.
Overview
9
9
years of professional experience
Work History
Resident Services Coordinator
Mercy Housing
Oakland, CA
05.2022 - Current
- Assisted in developing resources available to residents, including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
- Collaborated with outside organizations such as homeless shelters, food pantries, and job training centers to provide additional resources for clients in need.
- Provided crisis intervention services as needed to address immediate concerns or issues related to mental health or substance abuse problems.
- Developed individualized service plans for each resident based on assessment results.
- Maintained detailed records of all contacts with clients, including progress notes, assessment reports, treatment plans, and discharge summaries.
Resource Coordinator
Project Homeless Connect
06.2018 - 05.2022
- Manage PHC's Vision Program, one of the nation's largest free prescription glasses programs, and proactively identify program improvements to increase the ability to meet impact goals, and enhance the participant experience.
- Cultivate and build working relationships with new and existing partners by ensuring timely coordination of events, and regular check-ins.
- Spearheaded outreach for PHC's Vision Program, led monthly Optical Days, including screening program participants for eligibility, and provided accurate information to members of the community.
- Develop and implement a program evaluation plan, including evaluating impact and end-of-year reporting.
- Deliver trauma-informed direct service and crisis management to over 45 people experiencing homelessness.
Night Shelter Supervisor
St. Vincent de Paul Society of San Francisco
San Francisco, CA
05.2016 - 06.2018
- Managed the emergency shelter, maintaining regular communications with supervisors on shelter operations, issues of concern, and remedial actions concerning facility maintenance.
- Provided direct supervision to shelter advocates, including assessments for future training, feedback on performance, and write-ups.
- Identify needs and concerns, clarify policies and procedures, and provide information, referrals, and direct services to support entry/exit processes that facilitate client success upon exit.
Education
Associate of Science - Behavioral Sciences
Merrit College
Oakland, CASkills
- Strong attention to detail
- Harm Reduction
- Excellent verbal and written communication skills
- Leadership experience
- Problem resolution
- Conflict resolution and crisis intervention
- Relationship cultivation
- Salesforce
- Motivational interviewing
- Narcan Training
Timeline
Resident Services Coordinator
Mercy Housing
05.2022 - Current
Resource Coordinator
Project Homeless Connect
06.2018 - 05.2022
Night Shelter Supervisor
St. Vincent de Paul Society of San Francisco
05.2016 - 06.2018
Associate of Science - Behavioral Sciences
Merrit College
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