Denita Jones
Memphis,TN
Summary
Senior professional with 10+ years of experience analyzing and implementing business practices to improve efficiency and reduce costs while maximizing customer and client satisfaction in production and distribution environments. Adept at supervising large teams to meet organizational goals. Executes plans and proven results using comprehensive experience quality control, project management, customer service, and strong leadership in fast paced organizations. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
Dunkin' Donuts
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Delivered successful training to more than 8 employees during tenure, educating on successful work processes and productivity strategies.
Machine Operator
Blues City Brewery
10.2020 - Current
- Prepares machines for production ensuring proper equipment operations
- Maintains proper documentation while following SOPs
- Safe handling and disposal of hazmat during packaging and labeling operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Picker/Packer
Nike Distribution
12.2017 - 12.2019
- Analyzed 50+ pick tickets daily with 99% accuracy
- Handled inventory according to pick tickets
- Prepared 100+ products daily for shipping
- Verified shipping documentation and information and reported any errors.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Picker/Packer
William Sonoma
05.2013 - 11.2017
- Picked, counted, and verified products with 99%+ accuracy
- Ensured exemplary customer service and satisfaction
- Processed 100+ work orders daily
- Promoted a safe and clean environment by ensuring all inventory was properly placed and aisles were clear.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Quality Control Technician
Jabil Circuit
05.2009 - 04.2013
- Inspected all raw materials along with intermediate and finished products
- Reviewed new product specifications
- Recorded information regarding product samples
- Identified and analyzed samples prior to testing.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Proposed corrective actions to address recurring quality issues.
- Monitored production output to verify quality standards ahead of dispatch.
- Developed and implemented quality control processes to meet product standards.
- Established quality-control testing models, procedures and specifications to uplift standards.
- Recorded and organized test data for report generation and analysis.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Created testing protocols to be used across product lines.
Education
High School Diploma -
Mitchell High
Memphis, TN01.2009
Skills
- Interpersonal Skills
- Executive Assistance
- Quality Control
- Quality Assurance
- Picker/Packer
- Inventory Control
- Customer-Oriented
- Schedule Management
- Staff Management
- Excel
- Microsoft Office
- Leadership
- Document management
Timeline
Shift Supervisor
Dunkin' Donuts
07.2023 - Current
Machine Operator
Blues City Brewery
10.2020 - Current
Picker/Packer
Nike Distribution
12.2017 - 12.2019
Picker/Packer
William Sonoma
05.2013 - 11.2017
Quality Control Technician
Jabil Circuit
05.2009 - 04.2013
High School Diploma -
Mitchell High
Volunteer Experience
Youth Volunteer, First Baptist Church, Memphis, TN, 11/01/15, Present
Volunteer Experience
Youth Volunteer, First Baptist Church, Memphis, TN, 11/01/15, Present