Denita Watts
Middle River
Summary
Dynamic, results-driven professional with a proven track record of exceeding targets and driving success in fast-paced environments. Expertise in combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Recognized for improving office efficiency and elevating patient satisfaction through exceptional communication and organizational skills while upholding high standards and consistently delivering outstanding results. Committed to fostering a collaborative work environment that promotes growth and innovation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medication Technician
Lorien Bel Air
Bel Air, MD
09.2025 - Current
- Administered medications accurately according to physician orders and facility protocols.
- Monitored patient vital signs and documented changes in health status.
- Assisted nursing staff in maintaining medication inventory and ordering supplies.
- Educated patients on medication usage, side effects, and adherence strategies.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
School Health Assistant
Baltimore County Public School System
Towson, MD
10.2019 - Current
- Administer medication to students in a school health setting.
- Maintain student immunizations record according to Maryland state laws.
- Triage students in school setting and administer physician prescribed medication and over the counter medication to students.
- Maintain health charts for students in grades pre-kindergarten to eighth grade with chronic health conditions.
- Assist with communicable disease surveillance.
- Communicate with doctors' offices regarding student medication orders.
- Supported health education initiatives and wellness programs within the school community.
- Assisted in administering medication and health screenings to students.
- Collaborated with healthcare professionals to manage student health records accurately.
- Monitored student health conditions, reporting concerns to appropriate staff promptly.
- Educated students on hygiene practices and healthy lifestyle choices effectively.
- Coordinated communication between parents, teachers, and healthcare providers regarding student health needs.
- Implemented safety protocols for emergency situations involving student health issues.
- Trained new staff on school health policies and procedures to ensure compliance and efficiency.
- Implemented effective strategies for managing medication administration within the school setting, adhering strictly to established protocols.
- Assisted in maintaining accurate medical records, contributing to efficient information management within the school health office.
- Communicated effectively with parents regarding their child''s health concerns, fostering strong relationships between the school and families.
- Participated in professional development opportunities focused on pediatric healthcare trends and best practices, enhancing knowledge of relevant topics in support of student wellbeing.
Supervisor
Millennium Residential Inc.
Towson, MD
09.2024 - 01.2025
- Supervised daily operations to ensure compliance with safety regulations and company standards.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Trained new employees on operational procedures and best practices for quality assurance.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Monitored performance metrics and provided feedback to staff for continuous improvement.
- Facilitated communication between departments to streamline operations and resolve issues promptly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Supervised daily operations to ensure efficiency and compliance with company policies.
- Supervised a team of 10 employees.
Certified Nursing Assistant
Shiftmed Nursing Agency
Baltimore, MD
03.2020 - 12.2022
- Provide care to senior residents in assisted living, long term care and memory care units.
- Assist with bathing, hygiene, and changing bed linens.
- Repositioning bedridden residents.
- Monitoring health conditions and fall risks residents.
- Assist with meals and feeding residents.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient environments, adhering to health regulations.
- Documented patient care accurately in electronic health records systems.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
COVID-19 Screener
Premier Staffing Sources (Covid Testing, Vaccination Sites)
Towson, MD
04.2020 - 08.2022
- Complete laboratory requisition and refer to pre-populated diagnosis codes.
- Prepare sample labels and place them securely on specimen tubes.
- Monitor refrigerator temperatures with collected specimens.
- Check all lab requisitions and specimen labels for accuracy.
- Monitor appointments and non-appointment clients to ensure collection numbers are accurate.
- Input client information in excel spreadsheet to monitor records and document clients being serviced.
- Monitored supply inventory for screening materials, ensuring availability for daily operations.
- Developed efficient workflows for conducting screenings, reducing wait times for individuals entering premises.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Kept up-to-date with evolving COVID-19 guidelines and protocols, ensuring test administration remained accurate and compliant.
Client Care Coordinator II
Providence Integrated Healthcare
Baltimore, MD
07.2019 - 11.2021
- Register Clients for Substance Abuse Treatment Program.
- Communicating with Peers, Supervisor, or Subordinates.
- Establishing and Maintaining Interpersonal Relationships.
- Documenting/Recording Information.
- Organizing, Planning, and Prioritizing work.
- Coordinated client communications to ensure timely responses and high satisfaction levels.
- Managed scheduling for client appointments and follow-up consultations efficiently.
- Developed client care protocols to enhance service delivery and streamline operations.
- Implemented feedback mechanisms to assess client satisfaction and improve services continuously.
- Trained new staff on client management systems and best practices for service excellence.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
School Health Assistant
Baltimore City Health Department
Baltimore, MD
11.2011 - 08.2019
- Triage students in school health settings.
- Communicate with the doctor's office in reference to medication orders for students.
- Maintain health charts for students with chronic health conditions.
- Care of Acute Illnesses and Injuries.
- Emergency Response.
- Medication Administration to students.
- Assist with communicable disease surveillance.
- Documentation of student conditions and status change to supervisor and doctor's office.
- Enhanced student health by conducting routine screenings and assessments.
- Supported mental health initiatives within the school by identifying at-risk students and connecting them with appropriate resources.
- Reduced absenteeism due to illness by implementing preventive measures such as handwashing campaigns and educational workshops on common ailments.
- Coordinated referrals to outside healthcare providers as needed, facilitating timely access to necessary medical services for students.
- Developed targeted interventions for individual students facing specific health challenges, collaborating with other professionals as necessary to maximize outcomes.
- Educated students on proper hygiene practices, promoting a healthy school environment.
- Monitored trends and patterns in student health concerns, proactively addressing emerging issues through targeted education and outreach efforts.
- Addressed potential food allergies or dietary restrictions by working closely with cafeteria staff to ensure meal options were suitable for all students.
- Provided first aid and emergency care for students, ensuring prompt and appropriate response to incidents.
- Served as a liaison between families, healthcare providers, and school personnel, ensuring a streamlined approach to addressing student health issues.
- Assisted with the development and implementation of school-wide wellness initiatives, promoting a culture of health and well-being among students, staff, and families.
- Administered medications in accordance with doctor's instructions.
- Assisted in administering medication and health screenings to students.
- Supported health education initiatives and wellness programs within the school community.
- Collaborated with healthcare professionals to manage student health records accurately.
- Monitored student health conditions, reporting concerns to appropriate staff promptly.
- Educated students on hygiene practices and healthy lifestyle choices effectively.
- Implemented safety protocols for emergency situations involving student health issues.
Education
No Degree - Nursing
Coppin State University
Baltimore, MD08-2018
Associate Degree of Arts - Nursing
Baltimore City Community College
Baltimore, MD05-2016
No Degree - Nursing
Sojourner Douglass College
Baltimore, MD02.2012
High School Diploma -
Northwestern High School
Baltimore, MD06.1998
Skills
- Excellent communication, organization, multi-tasking skills
- Goal and detail oriented, energetic, reliable; possess strong work ethic
- Knowledgeable in infection control and health promotion
- Excellent team player; accustomed to exceeding employer requirements
- Knowledgeable in keeping a safe and effective environment, judgment, and informing nursing staff of a patient's condition
- Knowledgeable in-patient care, disabilities, and chronic illness of patients
Accomplishments
-Associates Degree of Arts
-Deans List 2012-2014
-Employee of the month
Certification
- American Heart Association CPR/First Aid Instructor- October 2020
- Associate Degree of Arts (Baltimore City Community College)- July 2016
- Certified Nursing Assistant- August 2000
- Medication Technician (School Health, Juvenile Services) - April 2012
- Phlebotomy Certification – October 2009
- American Heart Association CPR – November 2015
- American Heart Association First Aid – November 2015
Timeline
Certified Medication Technician
Lorien Bel Air
09.2025 - Current
Supervisor
Millennium Residential Inc.
09.2024 - 01.2025
COVID-19 Screener
Premier Staffing Sources (Covid Testing, Vaccination Sites)
04.2020 - 08.2022
Certified Nursing Assistant
Shiftmed Nursing Agency
03.2020 - 12.2022
School Health Assistant
Baltimore County Public School System
10.2019 - Current
Client Care Coordinator II
Providence Integrated Healthcare
07.2019 - 11.2021
School Health Assistant
Baltimore City Health Department
11.2011 - 08.2019
No Degree - Nursing
Coppin State University
Associate Degree of Arts - Nursing
Baltimore City Community College
No Degree - Nursing
Sojourner Douglass College
High School Diploma -
Northwestern High School