Denitra Harlee
Abingdon,IL
Summary
Dynamic leasing consultant with a strong focus on customer service, fair housing regulations, and CRM software. Proven ability to conduct engaging property tours and develop effective marketing materials.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Leasing Consultant
Apartment Services
Parkville, MD
06.2024 - Current
- Assisted prospective tenants with inquiries and guided them through the leasing process.
- Assisted prospective tenants with inquiries and guided them through the leasing process.
- Conducted property tours, highlighting amenities and services to enhance tenant engagement.
- Developed marketing materials to promote available units across various platforms.
- Collaborated with maintenance teams to address tenant requests and maintain property quality.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
AML Compliance Analyst
Maryland Live Casino
Baltimore, MD
03.2023 - 05.2024
- Analyzed customer due diligence reports to ensure compliance with regulatory standards.
- Conducted thorough reviews of transaction patterns to identify potential money laundering activities.
- Collaborated with cross-functional teams to implement anti-money laundering policies effectively.
- Reviewed and interpreted regulatory changes, adapting internal procedures accordingly.
- Maintained accurate documentation of compliance activities to support audits and examinations.
- Enhanced overall efficiency of the Compliance department by automating manual processes where possible, leading to increased accuracy and reduced turnaround times.
- Reduced false positives in transaction monitoring alerts through continuous refinement of system parameters based on historical patterns and trends.
- Provided guidance and support to team members, enabling them to effectively address complex AML-related issues.
Closing Agent
NFL Lending
Linthicum Heights, MD
01.2021 - 10.2022
- Reviewed and prepared closing documents ensuring compliance with regulatory standards.
- Facilitated closing processes for residential and commercial real estate transactions.
- Managed escrow accounts, disbursed funds accurately on transaction completion.
- Collaborated with clients, lenders, and real estate agents to resolve discrepancies.
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients.
- Kept up-to-date on industry trends and changes in regulations to ensure all actions were compliant with relevant laws and guidelines.
- Balanced competing priorities while managing multiple closings simultaneously, consistently meeting deadlines without sacrificing quality of work performed.
- Resolved title issues promptly to prevent delays in property transactions and closings.
- Collaborated with team members to streamline processes and enhance overall efficiency within the department.
- Organized training sessions for new associates, providing them with necessary knowledge to excel in their roles as Closing Agents.
Assistant Manager
LKQ Corporation - Keystone Automotive
Edgewood, MD
09.2011 - 02.2021
- Managed daily operations to ensure seamless workflow and adherence to company standards.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Collaborated with cross-functional teams to drive process improvements and enhance service delivery.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Led team meetings to align goals, discuss challenges, and foster a collaborative environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Science - Early Childhood Care And Education
Harford Community College
Bel Air, MD06-2008
Medical Assistant - Medical
Tesst College of Technology
Towson04-2010
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- CRM software
- Lease agreements
- Customer service expertise
- Phone and email etiquette
- Leasing and sales
- Sales techniques
- Property tours
Certification
- Certified Advance Excel, Maryland Live Casino - 8/2023 to now
Timeline
Leasing Consultant
Apartment Services
06.2024 - Current
AML Compliance Analyst
Maryland Live Casino
03.2023 - 05.2024
Closing Agent
NFL Lending
01.2021 - 10.2022
Assistant Manager
LKQ Corporation - Keystone Automotive
09.2011 - 02.2021
Medical Assistant - Medical
Tesst College of Technology
Associate of Science - Early Childhood Care And Education
Harford Community College