Denna Porter
Portsmouth,OH
Summary
Dynamic professional with a proven track record at Pizza Hut, excelling in customer service and team management. Skilled in training and mentoring staff, enhancing operational efficiency and customer satisfaction. Adept at inventory management and problem-solving, fostering strong relationships to drive engagement and retention. Committed to achieving goals through effective collaboration and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Independant Rep
Bomb Party
Prattville, Alabama
10.2023 - Current
- Assisted 50+ customers with product inquiries and order processing, enhancing overall satisfaction.
- Maintained accurate inventory records, supporting efficient stock management and replenishment.
- Collaborated with 20+ team members to execute promotional events, driving engagement and sales growth.
- Resolved customer issues quickly, improving retention rates through effective problem-solving techniques.
- Going live on an online platform to sell products.
Manager's Assistant
Pizza Hut
Portsmouth, Oh
09.2023 - 07.2024
- Coordinated 5+ daily operations to ensure efficient service delivery and customer satisfaction.
- Assisted management in training new staff on operational standards and customer service protocols.
- Streamlined inventory processes, improving accuracy of stock levels and reducing waste.
- Managed scheduling for team members to optimize workforce productivity during peak hours.
- Supervised daily operations, ensuring efficient workflow and adherence to food safety standards.
- Trained staff on customer service techniques to enhance guest experiences and satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented cost-saving measures that streamlined kitchen processes and improved profitability.
Education
CDCA - Drug Counseling
Addiction Counselor CE Online
Online04.2025
High School Diploma -
Portsmouth High School
Portsmouth,OH02.2024
Skills
Goal-oriented mindset
Customer relations
Data entry proficiency
Organizational development
Workforce planning
Training and mentoring
Team building
Staff management
Active learning
Customer service
Excellent communication
Teamwork and collaboration
Following directions
Decision-making
Attention to detail
Relationship building
Stress tolerance
Punctual and reliable
Certification
CDCA- 13+ certifications and working on obtaining 8 more.
Timeline
Independant Rep
Bomb Party
10.2023 - Current
Manager's Assistant
Pizza Hut
09.2023 - 07.2024
CDCA - Drug Counseling
Addiction Counselor CE Online
High School Diploma -
Portsmouth High School