Denna Schneider
Vienna,OH
Summary
Dedicated and detail-oriented professional with experience in quoting, processing service orders, data entry and supporting documentation. Successful at building relationships with local and national carriers. Skilled as a primary liaison between clients and carriers, ensuring seamless communication for project success and management.
Overview
17
17
years of professional experience
Work History
Carrier Services Coordinator
Ark Data Centers/Involta LLC/DRS LLC
04.2017 - 12.2024
- Managed circuits from quoting through post-install support, reviewed orders, coordinated site surveys, aided in ROE/right of entry documents, obtained LOA/CFAs, provisioning, installation, and billing.
- Primary liaison between clients and carriers, oversaw client projects, implementations, and turn-ups.
- Supported sales and engineering with quoting, pricing, documentation, and detailed statements of work.
- Oversaw cost and margin management with resold circuits.
- Cultivated relationships with local and national carriers, negotiating the best pricing, timelines, and service for clients. Prepared and completed all vendor agreements for orders.
- Tracked and updated circuit provisioning status in Service Now, providing clients with regular updates.
- Maintained accurate circuit information in NCS Telecom data base for quick reference by sales, carrier services, accounting, NOC, and the Service Desk. Ran reports from database and managed Excel spreadsheets for departments.
- Addressed client, carrier, order, and service-related issues daily, responding promptly to all inquires, engaged team members and carriers as needed.
- Processed SLA outage billing tickets for adjustment through vendor portals or emails, maintaining Excel spreadsheet to verify processed and adjustments applied to account.
- Set up carrier vendor portal access, added users and updated accounts.
- Audited carrier vendor invoices processed billing disputes through vendor portals, emails or customer service directly, also maintained Excel spreadsheets to verify credits were applied to accounts.
Procurement/Billing Specialist
Ark Data Center/Involta LLC/DRS LLC
01.2010 - 03.2017
- Processed and received purchase orders in Great Plains. Tracked orders daily and followed up with vendors to support ontime delivery.
- Placed orders for product with specification from engineers, technicians and sales.
- Developed and maintained spreadsheets to record procurement activities and to maintain accurate tracking and reporting.
- Resolved issues related to invoice discrepancies and delivery delays, maintained strong vendor relationships and ongoing communications with suppliers to enhance workflow.
- Updated order status and resolved issues related to product availability or pricing changes, shipment issues, damage material and shortages.
- Processed RMAs, tracked return of equipment and licensing, verified credits applied to accounts.
- Assisted inventory in cycle counts, ensuring accurate stock levels.
- Entered service agreements for billing and documents into ConnectWise.
- Assisted with resolving billing issues, processed adjustments and entered credit memos.
- Reported on and audited billing of company SPLA numbers to vendor on monthly bases.
- Reviewed and audited Telecom Invoices for company and resale circuits.
Service Manager
Ark Data Center/Involta LLC/DRS LLC
08.2007 - 12.2009
- Resolved customer issues in a professional and timely manner by creating and assigning tickets to the appropriate technicians in ConnectWise. Managed that team to ensure completion of tickets and that a high -quality of workmanship was maintained.
- Reviewed and approved time sheets.
- Received inbound calls from and made outbound calls to clients for support on services and billing.
- Managed company cell plan, ordered new, upgraded and replaced phones.
Education
Bachelor of Science - Biology
Kent State University
Kent, OHSkills
- Service Now ticketing system
- Salesforce tool
- NCS/Telecom Software, Data Entry
- Client Relationship Management
- Circuit Provisioning
- Cost and Margin Management
- Vendor Agreement Preparation
- Purchase order and order processing
Timeline
Carrier Services Coordinator
Ark Data Centers/Involta LLC/DRS LLC
04.2017 - 12.2024
Procurement/Billing Specialist
Ark Data Center/Involta LLC/DRS LLC
01.2010 - 03.2017
Service Manager
Ark Data Center/Involta LLC/DRS LLC
08.2007 - 12.2009
Bachelor of Science - Biology
Kent State University
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