Dennae Guzzo
Aurora,IL
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
10
10
years of professional experience
Work History
Server
Touché French Creole
Aurora, IL
03.2025 - Current
- Provided excellent customer service in a busy Bavarian-themed restaurant.
- Took orders accurately and ensured timely delivery of food and beverages.
- Assisted guests with menu selections and dietary restrictions.
Apprentice
R.P. Reinking Construction
Aurora, IL
07.2024 - 08.2025
- Assisted in measuring and cutting materials for construction projects.
- Maintained cleanliness and organization of work areas and tools.
- Learned to operate basic construction equipment under supervision.
Server
The Bavarian Lodge
05.2021 - 05.2024
- Stayed current with a daily changing beer list
- Handled the most busy sections while giving exceptional customer service
- Works well in a team environment and capable of independent problem solving.
UPS Package Handler
UPS
11.2020 - 03.2021
- Ensured all packages were properly packed and loaded
- Used common warehouse equipment including pallet jacks, hand trucks and conveyer systems
- Followed verbal and written instructions from warehouse manager.
Server/ Bartender/ Performer
Teatro Zinanni
06.2019 - 03.2020
- Met expectations for crucial time restrictions during a live performance
- Able to adapt to daily show changes while consistently delivering excellent service
- Timed dinner service with performance dancing during a multiple course experience
- Maintained an average sales of 1800-2500 per shift.
Server
Derveaux
07.2017 - 12.2018
- Cultivated quality regulars in a sophisticated urban neighborhood
- Trained new cocktail servers with proper procedure and menu knowledge
- Created new service standard methods to increase turn time and standard procedure.
Bartender/ Cocktail Server
The Gwen
01.2017 - 07.2017
- Communicated with other departments to ensure customer satisfaction
- Increased sales through marketing with focus on current and future patrons
- Oversight of opening procedures and peak business bar operations.
Bartender
Terra & Vine
09.2016 - 07.2017
- Participated in the development of the opening procedures
- Created cocktails utilizing custom speciality syrups and garnishes
- Able to recommend beverage pairings with the seasonal menu changes.
Bartender
Seven Lions
03.2016 - 09.2016
- Created cordials, syrups, and tinctures for signature cocktail recipes
- Developed a specialty in tomato based mixers
- Curated seasonal changes in accordance to menu cohesion.
Skills
- Exceptional customer service
- Strong Work Ethic
- High-volume dining
- Service prioritization
- Menu Memorization
Certificatesandlicenses
- Serve Safe
- Basset
- Toast
- Micros
- Aloha
City
Chicago
Zip
60626
State
IL
Timeline
Server
Touché French Creole
03.2025 - Current
Apprentice
R.P. Reinking Construction
07.2024 - 08.2025
Server
The Bavarian Lodge
05.2021 - 05.2024
UPS Package Handler
UPS
11.2020 - 03.2021
Server/ Bartender/ Performer
Teatro Zinanni
06.2019 - 03.2020
Server
Derveaux
07.2017 - 12.2018
Bartender/ Cocktail Server
The Gwen
01.2017 - 07.2017
Bartender
Terra & Vine
09.2016 - 07.2017
Bartender
Seven Lions
03.2016 - 09.2016