Dennell Preis
Grass Valley,CA
Summary
- 20+ years of retail and customer service.
- Experience in management and supervision.
- Fast learner.
- Strong focus on customer satisfaction.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pro Garden Cashier
Home Depot
Grass Valley, USA
09.2009 - 07.2025
- Conducted daily reconciliations along with point-of-sale management for optimal efficiency.
- Provided exceptional guest experiences through proficient communication skills.
- Trained incoming cashiers on operational protocols and customer service excellence.
- Guided customers in product selection while offering knowledgeable gardening advice.
- Oversaw inventory management and ensured effective product curation.
- Exhibited reliability and self-directed work ethic in high-demand settings.
- Efficiently processed transactions at garden department register, maintaining accuracy.
- Emphasized results-oriented approaches to enhance overall customer engagement.
Pro Desk Associate
Home Depot
Grass Valley, USA
09.2009 - 07.2023
- Facilitated individual customer consultations to address inquiries and provide tailored recommendations.
- Managed sales and store transfers to optimize inventory flow.
- Prospected new contractors, expanding business opportunities.
- Coordinated order deliveries to job sites for timely access to products.
- Resolved customer complaints swiftly, promoting satisfaction and loyalty.
- Maintained organized merchandise displays to improve shopping experience.
- Responded promptly to high volume of phone calls, ensuring proper routing.
- Processed payments efficiently for desk purchases.
Merch Assoc/Head Cashier
Home Depot
Grass Valley, USA
11.2011 - 08.2019
- Collaborate with merchandise suppliers
- Maintain vendor relations
- Manage sales/profits and budgets
- Supervise and train junior staff
- Financial presentations to senior staff
Food Server
CRUSIN FUSION
Auburn, California
01.2010 - 01.2012
- Managed multiple tables efficiently during busy shifts.
- Provided exceptional customer service to enhance dining experience.
- Processed payments accurately using point-of-sale system.
- Recommended menu items based on guest preferences and dietary needs.
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Brought food and beverages to the table in a timely manner.
- Followed proper cash handling procedures when accepting payments from customers.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Informed customers of daily specials and menu changes.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
- Collaborated with management to host special events and caterings, ensuring guest satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
BeerTender
OLIVERS
Meadow Vista, California
01.2010 - 01.2011
- Ensured cleanliness and organization of bar area to enhance customer experience.
- Engaged customers through expert beer knowledge and personalized recommendations.
- Created a welcoming atmosphere through friendly customer interactions.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Complying with safety policies and procedures set forth by the establishment's Health Department regulations.
- Handling multiple tasks simultaneously while maintaining attention to detail.
- Continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Keeping bar area clean, organized, stocked, presentable, sanitary conditions free from debris and garbage at all times.
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
- Checking identification of customers to verify age requirements for alcoholic beverage purchases.
- Assisting with inventory management tasks such as restocking supplies when necessary.
- Serving beer, wine, cocktails, and other beverages in accordance with local regulations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
Education
High School Diploma -
Stagg Senior High School
Stockton, California01.1993
Skills
- Customer education and support
- Multitasking and prioritization
- Menu knowledge
- Communication skills
- Attention to detail
- Tableside service
- Relationship building
- Verbal and written communication
- Suggestive selling
- Problem resolution
- Detail-oriented teamwork
- Time management
- Service excellence and customer engagement
- Promotional strategies
Certification
- LEARN2SERVR FOOD HANDLER (ANAB)
- TIPS CALIFORNIA RBS TRANNING PROGRAM
References
References available upon request.
Timeline
Merch Assoc/Head Cashier
Home Depot
11.2011 - 08.2019
Food Server
CRUSIN FUSION
01.2010 - 01.2012
BeerTender
OLIVERS
01.2010 - 01.2011
Pro Garden Cashier
Home Depot
09.2009 - 07.2025
Pro Desk Associate
Home Depot
09.2009 - 07.2023
High School Diploma -
Stagg Senior High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Jeanette WilliamsJeanette Williams
Executive Director at One Source-Empowering CaregiversExecutive Director at One Source-Empowering Caregivers