Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Work Availability
Work Preference
Quote
Timeline
Hi, I’m

Dennell Preis

Grass Valley,CA
Dennell Preis

Summary

  • 20+ years of retail and customer service.
  • Experience in management and supervision.
  • Fast learner.
  • Strong focus on customer satisfaction.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

16
years of professional experience
2
Certification

Work History

Home Depot
Grass Valley, USA

Pro Garden Cashier
09.2009 - 07.2025

Job overview

  • Conducted daily reconciliations along with point-of-sale management for optimal efficiency.
  • Provided exceptional guest experiences through proficient communication skills.
  • Trained incoming cashiers on operational protocols and customer service excellence.
  • Guided customers in product selection while offering knowledgeable gardening advice.
  • Oversaw inventory management and ensured effective product curation.
  • Exhibited reliability and self-directed work ethic in high-demand settings.
  • Efficiently processed transactions at garden department register, maintaining accuracy.
  • Emphasized results-oriented approaches to enhance overall customer engagement.

Home Depot
Grass Valley, USA

Pro Desk Associate
09.2009 - 07.2023

Job overview

  • Facilitated individual customer consultations to address inquiries and provide tailored recommendations.
  • Managed sales and store transfers to optimize inventory flow.
  • Prospected new contractors, expanding business opportunities.
  • Coordinated order deliveries to job sites for timely access to products.
  • Resolved customer complaints swiftly, promoting satisfaction and loyalty.
  • Maintained organized merchandise displays to improve shopping experience.
  • Responded promptly to high volume of phone calls, ensuring proper routing.
  • Processed payments efficiently for desk purchases.

Home Depot
Grass Valley, USA

Merch Assoc/Head Cashier
11.2011 - 08.2019

Job overview

  • Collaborate with merchandise suppliers
  • Maintain vendor relations
  • Manage sales/profits and budgets
  • Supervise and train junior staff
  • Financial presentations to senior staff

CRUSIN FUSION
Auburn, California

Food Server
01.2010 - 01.2012

Job overview

  • Managed multiple tables efficiently during busy shifts.
  • Provided exceptional customer service to enhance dining experience.
  • Processed payments accurately using point-of-sale system.
  • Recommended menu items based on guest preferences and dietary needs.
  • Greeted guests in a friendly and welcoming manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Brought food and beverages to the table in a timely manner.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Informed customers of daily specials and menu changes.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
  • Collaborated with management to host special events and caterings, ensuring guest satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

OLIVERS
Meadow Vista, California

BeerTender
01.2010 - 01.2011

Job overview

  • Ensured cleanliness and organization of bar area to enhance customer experience.
  • Engaged customers through expert beer knowledge and personalized recommendations.
  • Created a welcoming atmosphere through friendly customer interactions.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Complying with safety policies and procedures set forth by the establishment's Health Department regulations.
  • Handling multiple tasks simultaneously while maintaining attention to detail.
  • Continually monitoring patron alcohol consumption levels for responsible drinking practices.
  • Keeping bar area clean, organized, stocked, presentable, sanitary conditions free from debris and garbage at all times.
  • Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
  • Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
  • Checking identification of customers to verify age requirements for alcoholic beverage purchases.
  • Assisting with inventory management tasks such as restocking supplies when necessary.
  • Serving beer, wine, cocktails, and other beverages in accordance with local regulations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.

Education

Stagg Senior High School

High School Diploma
01.1993

University Overview

Skills

  • Customer education and support
  • Multitasking and prioritization
  • Menu knowledge
  • Communication skills
  • Attention to detail
  • Tableside service
  • Relationship building
  • Verbal and written communication
  • Suggestive selling
  • Problem resolution
  • Detail-oriented teamwork
  • Time management
  • Service excellence and customer engagement
  • Promotional strategies

Certification

  • LEARN2SERVR FOOD HANDLER (ANAB)
  • TIPS CALIFORNIA RBS TRANNING PROGRAM

References

References
References available upon request.

Personal Information

Personal Information
Availability
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CultureCareer advancementWork-life balanceFlexible work hoursPaid sick leave

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Merch Assoc/Head Cashier
Home Depot
11.2011 - 08.2019
Food Server
CRUSIN FUSION
01.2010 - 01.2012
BeerTender
OLIVERS
01.2010 - 01.2011
Pro Garden Cashier
Home Depot
09.2009 - 07.2025
Pro Desk Associate
Home Depot
09.2009 - 07.2023
Stagg Senior High School
High School Diploma

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