Dennetta Smith
Brownstown,MI
Summary
Accomplished Medical Receptionist with a proven track record at Comprehensive Urology, excelling in patient registration and maintaining HIPAA compliance. Demonstrated expertise in managing front desk operations and enhancing patient satisfaction through exceptional telephone etiquette and compassionate service. Skilled in Microsoft Office, adept at streamlining appointment scheduling processes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Comprehensive Urology
06.2012 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
No Degree - Healthcare
Macomb Community College
Warren, MIHigh School Diploma -
Cousino
Warren, MI06.2006
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Microsoft Office
- HIPAA Compliance
Timeline
Medical Receptionist
Comprehensive Urology
06.2012 - 08.2024
No Degree - Healthcare
Macomb Community College
High School Diploma -
Cousino
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