DENNETTE OLSON

• Managed daily operations, staff performance, and business growth to ensure overall success.
• Established inventory schedules, placed product orders, and verified delivery accuracy.
• Conducted daily banking activities, prepared cash deposits, and reconciled sales.
• Monitored food and labor costs to maintain compliance with budgetary guidelines.
• Completed staff work schedules, ensuring adequate coverage for all shifts.
• Communicated changes in food preparation standards and company policies to staff.
• Prepared employee payroll and maintained accurate timesheet records.
• Ensured compliance with health codes through proper food handling and cleanliness protocols.

• Private housekeeper for multiple clients.
• Developed customized cleaning plans tailored to client preferences and needs.
• Organized closets, drawers, cupboards, pantries, and other storage areas to ensure a neat appearance.
• Communicated regularly with clients to address special requests or concerns

• Managed daily operations of the bakery department, ensuring product quality and freshness.
• Coordinated staff scheduling to align with peak customer demand and service efficiency.
• Developed training programs for new employees on bakery processes and safety standards.
• Oversaw inventory management, tracking supplies, and minimizing waste effectively.
• Ensured compliance with health regulations, maintaining cleanliness and sanitation standards.
• Resolved customer complaints promptly to ensure customer satisfaction.
• Supervised daily operations of the deli department, ensuring compliance with safety standards.
• Managed inventory levels and ordered supplies to maintain product availability.

As the highest management position within the Drive-In, responsibilities included, but were not limited to, the following:

• Maintain and utilize restaurant systems to provide consistent day-to-day operations and customer satisfaction.
• Followed and maintained the Sonic operations manual and other Sonic policy procedures.
• Managed production, labor control, food cost control, and inventory levels.
• Analyzed monthly profit and loss statements and controlled budgets.
• Maintained all necessary documentation and paperwork in a timely manner.
• Monitored the quality of products, cleanliness, cash control, and customer service satisfaction.
• Human Resources – Established crew staffing requirements, created labor schedules, and managed shifts effectively. Recruited, selected, hired, and trained new employees.
• Accounting/Bookkeeping – Daily accounting of all sales, cash handling, bank deposits, and all aspects of keeping accurate records.

• Maintained cleanliness and order in classrooms and common areas.
• Operated cleaning equipment, including vacuums and floor scrubbers.
• Conducted routine inspections of facilities for safety and sanitation.
• Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.

• Handled cash, credit, and gift card transactions responsibly.
• Crafted gourmet donuts using traditional recipes and high-quality ingredients.
• Managed inventory of ingredients, ensuring freshness and availability for baking.
• Operated industrial fryers and mixers for efficient production processes.
• Maintained cleanliness and organization of the production area throughout shifts.
• Fried, glazed, and decorated donuts according to customer orders.
• Demonstrated a strong commitment to customer satisfaction by ensuring orders were accurate and timely.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Maintained accurate cash drawer and balanced end-of-shift reports.
• Handled customer inquiries and resolved issues with professionalism.
• Operated cash register and processed customer transactions efficiently.
• Assisted customers in locating products throughout the store.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
• Request information or assistance using paging systems.
• Offer customers carry-out service at the completion of transactions.
• Weigh items sold by weight to determine prices.
• Issue trading stamps, and redeem food stamps and coupons.

• Receive payment by cash, check, credit cards, or automatic debits.
• Issue receipts, refunds, credits or change due to customers.
• County money in drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
• Establish or identify price of goods.
• Stock shelves with products.
• Assist Manager with employees and scheduling.
• Process merchandise and returns.
• Assist with duties in other areas of the store and assist Manager in maintaining store policies and employees.