Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennie Skaggs

Apple Valley,UT

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

21
21
years of professional experience

Work History

Customer Service Agent

PillPack Pharmacy
02.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Communicated with clients regarding account services, statements, and balances.
  • Facilitated communications through management of inbound and outbound customer calls.

Scanner Technician

La Paz County Public Works
05.2012 - 01.2021
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
  • Strategically implemented new computer projects and hardware installations to improve workflow for 10 employees.

Home Health Aide

Home Health Care
01.2010 - 05.2011
  • Bathed, grooms, and dresses patients
  • Measured and recorded food and liquid intake and output
  • Measured and recorded vital signs
  • Cleaned room and changes linen
  • Assisted patient to walk
  • Fed patients unable to feed themselves.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Certified Clinical Hemodialysis Technician

Fresenius Medical Care
01.2003 - 01.2010
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Performed routine quality control and safety checks on all equipment.
  • Maintained accurate patient charts and medical records.

Education

High School Diploma -

Sunset High School
Hayward, CA
06.1990

Skills

  • Resourceful, energetic, competent, multi-task and results-oriented
  • Confidential Correspondence and Data
  • Equipment Maintenance
  • Customer Service and Relationship Management
  • Work well as a team member or independently Met or exceeded all performance goals to date

Timeline

Customer Service Agent

PillPack Pharmacy
02.2022 - Current

Scanner Technician

La Paz County Public Works
05.2012 - 01.2021

Home Health Aide

Home Health Care
01.2010 - 05.2011

Certified Clinical Hemodialysis Technician

Fresenius Medical Care
01.2003 - 01.2010

High School Diploma -

Sunset High School

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Dennie Skaggs