Dennis Arhin
Bloomington,IL
Summary
Results-driven Membership Experience Specialist known for excellent customer service and sales performance. Recognized for surpassing goals and swift learning. Eager to leverage my skills in an analyst, managerial, or IT role to enhance team performance and implement innovative strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Experience Specialist
Four Seasons Health Club
05.2023 - Current
- Orchestrate sales growth strategies, consistently surpassing monthly targets
- Boost member satisfaction through personalized consultations and retention initiatives
- Elevate gym visibility through active community event participation
- Implement training programs for new hires, instilling company policies and sales techniques
- Develop unique member engagement tactics, significantly improving retention rates.
Club Supervisor
Four Seasons Health Club
07.2022 - 05.2023
- Led staff in maintaining a welcoming, secure, customer-focused environment
- Ensured efficient execution of all club and front desk functions
- Spearheaded the sales of club memberships, programs, and services
- Demonstrated a comprehensive understanding of club procedures, functions, and programs.
Supermarket Clerk
SAM’S CLUB, WALMART, FRESH THYME
06.2018 - 08.2022
- Ensured product cleanliness and organization using the 5S system
- Advised customers on products, facilitating effective and cordial communication
- Trained and mentored new hires.
Shadow Experience
Growmark
01.2023
- Gained insights into the FS Growmark cooperative system and opportunities
- Shadowed professionals including the fleet operations manager and business process consultant
- Networked with recruiters and industry professionals
- Enhanced professional branding.
Education
Bachelor of Science in Business Information Systems -
Illinois State University
Normal, IL05.2023
Skills
- Data Collection
- Project Management
- Proficient in Microsoft Office
- Google Sheets
- Exceptional customer service
- Organizational skills
- Leadership and Staff Training
- Sales growth strategies
Projects
Illinois State University
Visual Basics Coding
- Collaborated with a team to create a program enabling unique customer usernames and passwords for an online business.
- Developed a program both independently and collaboratively to calculate employee commissions for a company.
Advanced Business Data Project
Illinois State University, 01/2023 - 05/2023
- Created and implemented a relational database for a fashion operation using SQL Management Studio.
Marketing Project
02/2023 - 05/2023
- Enhanced McLean County Jail's online presence and recruitment through engaging videos, utilizing Scrum Master and Product Owner certifications.
Community Service
Illinois State University
Secretary
- Managed member registers and legal documents, and facilitated communication.
- Acted as the public officer, liaising with members and affiliated bodies.
Presbyterian Church of Ghana, Chicago,IL
IT Support (Volunteer)
- Collaborated with a team to maintain and repair computer hardware and software.
- Ensured smooth transitions during church services.
Languages
- Fluent in Akan (Twi)
- English
Certification
- Certified Scrum Product Owner
- Certified Scrum Master
- CPR Certification
Timeline
Membership Experience Specialist
Four Seasons Health Club
05.2023 - Current
Shadow Experience
Growmark
01.2023
Club Supervisor
Four Seasons Health Club
07.2022 - 05.2023
Supermarket Clerk
SAM’S CLUB, WALMART, FRESH THYME
06.2018 - 08.2022
Bachelor of Science in Business Information Systems -
Illinois State University
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