EMILY LORENZANA
Magna
Summary
Dedicated Retail Sales Associate with expertise in customer service and cash handling. Proven ability to enhance shopping experiences through proactive support and effective order processing in fast-paced environments. Skilled in implementing customer-focused initiatives to boost satisfaction and loyalty while utilizing strong communication skills to foster client relationships.
Overview
4
4
years of professional experience
Work History
Membership Experience Specialist
VASA Fitness
01.2025 - Current
- Enhanced service delivery by implementing effective customer feedback strategies.
- Ensured timely resolution of customer inquiries, maintaining high service standards.
- Built strong client relationships, resulting in increased trust and repeat business.
- Conducted market research, enabling targeted marketing campaigns that boosted sales.
- Maintained positive community relationships through email, phone, and face-to-face outreach.
- Captured and processed data efficiently using specialized software tools.
Retail Sales Associate
Ross Stores
09.2023 - Current
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
Team Member
Chick-Fil-A
04.2022 - 09.2023
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
Education
General Candidate -
Kearns High School
Kearns, UTSkills
- Order Processing
- Customer Service
- Money Handling
- Regulatory Compliance
- Teamwork
- Problem-solving
- Multitasking
Timeline
Membership Experience Specialist
VASA Fitness
01.2025 - Current
Retail Sales Associate
Ross Stores
09.2023 - Current
Team Member
Chick-Fil-A
04.2022 - 09.2023
General Candidate -
Kearns High School