Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Erin Peters

Gahanna,Ohio

Summary

I am an organized and dependable candidate with a successful history at managing multiple priorities with a positive attitude. I am a detail-oriented team player with strong organizational skills Able to handle multiple projects simultaneously with a high degree of accuracy. I am hardworking and eager to secure an entry-level Quality Assurance Assistant/Reviewer position.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Membership Experience Specialist

YMCA Of Central Ohio
10.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Executive Assistant

IDEA Advocates
10.2020 - Current


  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.

CaseManager

CareStar
02.2012 - 05.2012
  • Assess, assign, and review on an ongoing basis service to those living in the community with Medical and/or Mental illness.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Director of Social Services

Whetstone Gardens & Care Center
04.2011 - 01.2012
  • Managed patients, including referrals for home care, hospice, & DME
  • MDS, Initial assessments, Interviews, Care plan completion
  • Manager on Duty rotation
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Director of Social Services

Summit’s Trace Healthcare Center
03.2010 - 03.2011
  • Manage short-term patient unit, including referrals for DME, home health, etc
  • Oversee 4 Long Term Care units
  • Liaison between various Hospice services and facility
  • Provide and assist in the facilitation of a monthly Dementia support group.
  • Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.

Director of Social Services

Arbors East Subacute & Rehabilitation Center
05.2009 - 03.2010
  • Established a plan of care and discharge date for short-term residents
  • Provided referrals for short-term residents as needed i.e
  • Housing, drug/alcohol rehab, counseling, home health, spirituality, and hospice
  • On-call/manager on-duty responsibilities
  • MDS completion, Cognition Assessment, Behavior Tracking Program, Initial Psychosocial Information Assessment.

Medical Social Worker

HCRManorCare – Heartland Hospice, Columbus, OH
10.2005 - 03.2009
  • Completed Initial Psychosocial Assessments, addressing possible needs for financial, spiritual and bereavement issues; provide ongoing support for family and clients
  • Completed the Admission process for those referred to Hospice services
  • Verified Medicaid, Medicare, and Private Insurance
  • Participated in Quality assurance, Safety, Inter-Disciplinary Meetings, and On Call Rotations

Social Services Coordinator

HCRManorCare – Village At Westerville Nursing Center, Westerville, OH
10.1999 - 10.2005
  • Completed admission interview, including biographical and psychological wellbeing information and MDS assessment as well as ongoing charting R/T cognitive, mood, behavior and discharge planning
  • Coordinated consultations for patients and families
  • Facilitated various meetings and participate in many Committees (Quality Improvement, Safety, Quality Of Life, Communication, Admissions.)

Independent Contractor

Affordable Home Health, Columbus, OH
03.2009 - 05.2009
  • Complete initial assessment, referrals, and paperwork on all admissions
  • Provide crisis intervention as needed for those clients in need of social service referral.

Social Worker

Delwood Children’s Home, Delaware, OH
08.1997 - 07.1999
  • Facilitate group and Individual counseling
  • Crisis intervention, case management
  • Liaison between family, school, and court system
  • Develop treatment plans and Individual Education plans.

Education

Bachelor of Social Work -

Capital University
05.1997

Skills

  • Database Management
  • Customer Service
  • Team Collaboration
  • Decision-Making
  • Relationship Building
  • Analytical Thinking
  • Data Collection
  • Payment Processing
  • Professional telephone demeanor
  • Attention to Detail

Certification

State of Ohio Counselor, Social Worker, Marriage & Family Therapist Board, S-0024365

Personal Information

Title: BSW, LSW

References


  • Hulalor Currence, YMCA of Central Ohio, 555 YMCA Place, Gahanna,OH, 43230, 317-358-6826
  • Shannon Magill, MS, IDEA ADVOCATES, 8570 Lott Road, Marengo, OH, 43334, 740-360-5867
  • Beth Graham, RN, Ohio Health Care Management, 3430 OhioHealth Parkway, Columbus, OH, 43202, 614-330-3151
  • Cris Harry, LPN, Patriot Home Care,102 Bell Avenue, Ashley, OH, 43003, 614-203-7324

Timeline

Membership Experience Specialist

YMCA Of Central Ohio
10.2022 - Current

Executive Assistant

IDEA Advocates
10.2020 - Current

CaseManager

CareStar
02.2012 - 05.2012

Director of Social Services

Whetstone Gardens & Care Center
04.2011 - 01.2012

Director of Social Services

Summit’s Trace Healthcare Center
03.2010 - 03.2011

Director of Social Services

Arbors East Subacute & Rehabilitation Center
05.2009 - 03.2010

Independent Contractor

Affordable Home Health, Columbus, OH
03.2009 - 05.2009

Medical Social Worker

HCRManorCare – Heartland Hospice, Columbus, OH
10.2005 - 03.2009

Social Services Coordinator

HCRManorCare – Village At Westerville Nursing Center, Westerville, OH
10.1999 - 10.2005

Social Worker

Delwood Children’s Home, Delaware, OH
08.1997 - 07.1999

Bachelor of Social Work -

Capital University
Erin Peters