Dennis Arrowood
Buford,GA
Summary
Motivated Solutions Advisor with 27 years of experience advising customers on Inventory Management. Strong background in customer satisfaction, team collaboration and profit maximization.
Overview
27
27
years of professional experience
Work History
Solutions Advisor
Ryerson
03.2021 - Current
- Serve as a knowledgeable resource for colleagues
- Instrumental in customer problem solving.
- Ongoing account responsibilities to ensure customer satisfaction.
- Responsible for work order project prior to conversion to SAP.
- Continuously collaborate with team members to identify and share best practices for utilizing the SAP system effectively.
- Daily communication with Operation team to ensure alignment of customer expectations.
- Maintain a positive relationship with transportation and Outside Service providers.
Senior Customer Service Representative
Ryerson
03.2019 - 03.2021
- Mentor co-workers providing guidance with operating system and establishing relations for account transition.
- Ongoing support and satisfaction of customer accounts.
Inside Sales Representative
Ryerson
02.1998 - 03.2019
- Support multiple accounts providing inventory assessment, maximizing on time delivery of material and assisting with problem resolution.
- Develop relationships with outside Account Managers to provide client support.
- Maintain reporting of inventory levels, usage and pricing to monitor customer expectations, trends and market flow.
- Assist new team members in transition to ISR roles.
Inventory Coordinator
Ryerson
02.1997 - 02.1998
- Collaborate with service centers in the SE region to provide general line sheet inventory.
- Successfully assess inventory levels for the SE locations while maintaining coil stock for processing.
- Supplier coordination of inventory needs and transportation for finished product.
- Responsible for receiving and billing transactions.
Education
BBA - Business
Georgia State University
Atlanta, GASkills
Proficient in Microsoft Office
Product Knowledge
Critical Thinking
Adaptability
Problem Resolution
Building Relationships
Timeline
Solutions Advisor
Ryerson
03.2021 - Current
Senior Customer Service Representative
Ryerson
03.2019 - 03.2021
Inside Sales Representative
Ryerson
02.1998 - 03.2019
Inventory Coordinator
Ryerson
02.1997 - 02.1998
BBA - Business
Georgia State University