Dennis Byas
Server
San Mateo ,California
Summary
Proactive and diligent, excelled at Tastes on the Fly by delivering exceptional customer service and mastering cash handling, ensuring seamless transactions. Leveraged strong work ethic to manage multiple tasks efficiently, enhancing guest engagement and service quality. Demonstrated proficiency in POS systems, contributing to a streamlined dining experience.
Overview
23
23
years of professional experience
Work History
Server
Tastes on the Fly
10.2004 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for casual, but busy restaurant.
General Manager
Nordstrom
12.2000 - 02.2004
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
Education
Some College (No Degree) - Accounting
College of San Mateo
San Mateo, CASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Food Running
- High-volume dining
- Service prioritization
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Suggestive Selling
Timeline
Server
Tastes on the Fly
10.2004 - 02.2024
General Manager
Nordstrom
12.2000 - 02.2004
Some College (No Degree) - Accounting
College of San Mateo
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