Dennis Cauch
Information Systems Security and Management
Georgetown,KY
Summary
Hardworking and passionate candidate with strong organizational skills eager to secure entry-level IT Specialist DATAMGT position. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
OB/GYN Patient Access Coordinator
Baptist Health Medical Group
06.2022 - Current
- Exhibits expert communication skills, telephone etiquette and customer service.
- Timely, efficient, and accurate scheduling of patients.
- Verification of insurance eligibility and benefit information.
- Uploading documents into OnBase for accurate record keeping.
- Ensure that accurate patient information is collected, maintaining confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy.
Tier 1 – Hub Access Coordinator
Baptist Health Medical Group
01.2021 - 06.2022
- Greet patients and visitors; verifying patients' demographic and insurance information.
- Registering patients; scheduling appointments; ensuring patient flow; switchboard; and medical records management.
- Customer service, clerical skills, fiduciary responsibility, and accuracy.
- Ensure that accurate patient information is collected, maintaining confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy.
Telecommunications Operations Chief 25W48 / Platoon Sergeant
US Army and Kentucky Army National Guard
01.2014 - 12.2021
- Responsible for the progression, discipline, health and welfare of 12 subordinates
- Plans, coordinates, and supervises installation, operation, maintenance, and management of telecommunications systems and networks, including radio, satellite, switching, cable, and automation equipment
- Provides advice and technical assistance to subordinates and leadership
- Requests and ensures appropriate logistical support is available at all times
- Develops and implements training programs for communications personnel
- Act as liaison between headquarters and field staff.
IT Specialist (Customer Support) GS-09
Kentucky Army National Guard, Joint Force Headquarters
06.2015 - 10.2018
- Provide solutions to customer request in resolving complex hardware and software problems
- Provide technical hands-on assistance with software installations, hardware configurations, and communications networking to support daily operations and major fielding activities
- Proactively interacts with users to ensure proper operation of computer systems, hardware, and software
- Consult with customers regarding potential system or program upgrades
- Configure System Center Configuration Manager (SCCM) to publish updates/patches to Microsoft, Oracle, Adobe, and other applications as necessary
- Process requests for Active Directory Users and Computers (ADUC) allowing authorized access to KY Army National Guard network and resources for renewals and new user accounts.
Basics Electronics Instructor/Writer 94D38
US Army
03.2008 - 01.2011
- Provide instruction on basic and advanced electronics subjects, test equipment, and tools.
- Trained over 1,000 U.S and International students annually.
- Collected data and submitted reports regarding student progress and course administration.
Switch System Supervisor 25F30 / 25N30
US Army
05.1998 - 02.2008
- Administered and maintained LAN/WAN, VoIP networks.
- Planned, coordinated, and implemented network security measures.
- Configured CISCO Call Manager for Voice Over IP (VoIP) networks.
- Inventoried daily equipment valued in excess of $20 million.
- Mentored junior staff members in their career development, sharing knowledge from years of experience.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Master of Science in Information Systems Security - Computer And Information Systems Security
University of The Cumberlands
Williamsburg, KY12.2018
Master Leadership and Development Course - 2018 - Leadership
United States Army
Camp Shelby, MS10.2018
Senior Leadership and Management Development Course - 2017 - Leadership
United States Army
Fort Eisenhower, GA05.2017
Executive Certificate in Leadership & Management -
University of Notre Dame
Notre Dame, IN04.2015
Bachelor of Science - Management Information Systems
Shawnee State University
Portsmouth, OH05.2014
Bachelor of Science - Business Administration
Shawnee State University
Portsmouth, OH05.2014
Advanced Leadership and Management Development Course - 2005 - Leadership
United States Army
Fort Eisenhower, GA09.2005
Basic Leadership and Management Development Course - 2001 - Leadership
United States Army
Fort, Campbell, KY02.2001
Skills
- Information Security
- IT Troubleshooting
- System Upgrades
- IT risk management
- Technical Documentation
- Content Management Systems
- Cybersecurity Expertise
- User credential management
- Information Protection
- Remote Support
- System Administration
- Account Management
Honors And Awards
- College of Professional Studies President's List, Shawnee State University, Spring 2014
- College of Professional Studies Dean's List, Shawnee State University, Spring 2013, Summer 2013
- Honorable Order of Kentucky Colonels: 2009
- Army Commendation Medal - United States Army: 2005, 2006, 2007, 2010
- Army Achievement Medal - United States Army: 1999, 2001, 2002, 2010
- Armed Forces Service Medal: 2020
- Baptist Health Foundation Presidents Circle: 2022
Timeline
OB/GYN Patient Access Coordinator
Baptist Health Medical Group
06.2022 - Current
Tier 1 – Hub Access Coordinator
Baptist Health Medical Group
01.2021 - 06.2022
IT Specialist (Customer Support) GS-09
Kentucky Army National Guard, Joint Force Headquarters
06.2015 - 10.2018
Telecommunications Operations Chief 25W48 / Platoon Sergeant
US Army and Kentucky Army National Guard
01.2014 - 12.2021
Basics Electronics Instructor/Writer 94D38
US Army
03.2008 - 01.2011
Switch System Supervisor 25F30 / 25N30
US Army
05.1998 - 02.2008
Master of Science in Information Systems Security - Computer And Information Systems Security
University of The Cumberlands
Master Leadership and Development Course - 2018 - Leadership
United States Army
Senior Leadership and Management Development Course - 2017 - Leadership
United States Army
Executive Certificate in Leadership & Management -
University of Notre Dame
Bachelor of Science - Management Information Systems
Shawnee State University
Bachelor of Science - Business Administration
Shawnee State University
Advanced Leadership and Management Development Course - 2005 - Leadership
United States Army
Basic Leadership and Management Development Course - 2001 - Leadership
United States Army