Shelsy I Rios Herrera
Summary
Patient Access Coordinator with 6+ years of experience and an Epic Super User background. Skilled in multitasking, troubleshooting, and improving workflows in fast-paced environments. Bilingual in English and Spanish, focused on providing efficient, high-quality service.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
Work History
Patient Access Coordinator- MFM & OB/GYN
Loyola university medical center
Maywood
02.2020 - Current
- Supported staff as Epic Super User by correcting templates.
- Manage scheduling and templates for three maternal fetal medicine locations.
- Led and mentored outpatient service representatives, improving team performance and service quality through hands-on coaching.
- Managed inbound, outbound, and follow-up calls professionally, improving contact resolution rates and patient follow-through.
- Created and maintained Excel reports and Word documentation presentations to track metrics, communicate updates, and support meetings.
- Assisted patients with scheduling appointments and follow-up visits effectively.
- Transcribing outside orders.
- Working with insurances to obtain prior authorization
Patient Access Representative
UChicago Medicine
Burr Ridge
07.2023 - 11.2023
- Verified patient information for accuracy and completeness during registration.
- Managed incoming calls, addressing patient inquiries and appointment scheduling.
Education
High School Diploma -
Carl Schurz High School
Associate of Arts - Education
Northeastern University
Skills
- Epic Super User
- Leadership
- Team training
- Organizational skills
- Multitasking
- Customer service
- Prior authorization management
- HIPAA compliance
- Health insurance knowledge
- Computer proficiency
- Bilingual
Accomplishments
- Supported staff as Epic Super User by correcting templates and optimizing order workflows to improve processing efficiency with measurable results.
- Manage scheduling and templates for three maternal fetal medicine locations.
- Led and mentored outpatient service representatives, improving team performance and service quality through hands-on coaching.
- Maintained high customer satisfaction by proactively resolving patient concerns
- Managed inbound, outbound, and follow-up calls professionally, improving contact resolution rates and patient follow-through.
- Created and maintained Excel reports, Word documentation to track metrics, communicate updates.
- Transcribed outside orders.
- Work with insurances to obtain prior authorization.
Languages
- English
- Spanish
Timeline
Patient Access Representative
UChicago Medicine
07.2023 - 11.2023
Patient Access Coordinator- MFM & OB/GYN
Loyola university medical center
02.2020 - Current
High School Diploma -
Carl Schurz High School
Associate of Arts - Education
Northeastern University