Heidi Macaraeg
Virginia Beach,VA
Summary
Experienced Team Leader in directing activities of workgroups. Development of strategies, provide training, set goals and obtained team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader, Patient Access
Sentara Norfolk General Hospital
03.2020 - Current
- Serves as Patient Access Epic Super User to assist Team Coordinator
- Research and resolved team's insurance verification issues.
- Streamline workflows for increased efficiency, reducing turnaround times for critical tasks.
- Perform and review QA reports.
- Cross trained in multiple registration areas ( Family Maternity, Emergency Department, Outpatient and Floorwork)
- Collaborate with other department leaders to establish shared goals and ensure alignment across teams.
- Mentor junior staff members, helping them develop their leadership potential and advance in their careers.
- Monitor time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Supervise team members to confirm compliance with set procedures and quality requirements.
- Build strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for team, monitor progress towards goals and provide constructive feedback as needed.
- Establish open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentor and guide employees to foster proper completion
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintain an inclusive and diverse team culture, promoting respect and understanding among all members.
Admitting Rep Level II
Sentara Norfolk General Hospital
05.2013 - 04.2021
- Arranged for efficient and accurate registration of all patients to include positive patient identification
- Obtained required signatures and provides general information regarding hospital policies, registration procedures, benefits, patient rights, and patient financial responsibilities
- Responsible for accurate information collection, and providing exemplary customer service
- Conducted patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information
- Accurately entered all information in Epic system, completing all necessary forms
- Medicare Questionnaire)
- Obtains patient consent signatures
- Reviews physician orders for completeness and accuracy
- Prints patient identification documents, including bracelet, face-sheets, and patient labels
- Verified insurance eligibility and benefits for all applicable insurance companies utilizing electronic insurance verification system during registration process
- Informs and collects patient of any financial responsibility for deductible, co-insurance and/or co-pay amounts.
Education
Medical Coder - Medical Insurance Billing
Bryant And Stratton College
Virginia Beach, VA01.2018
Medical Reimbursement Specialist - Medical Insurance Billing
Bryant And Stratton College
Virginia 06.2013
Skills
- Epic Super User
- Team Supervision
- Teamwork and Collaboration
- Critical and Analytical Thinking
- Attention to Detail
- Documentation And Reporting
- Complex Problem-Solving
- Audit reporting
- Coaching and Mentoring
- Performance Improvement
- Overseeing Daily Activities
- Mentoring
- Staff education and training
- Shift Scheduling
- Onboarding and Orientation
Certification
- [Certified Medical Coder], [Bryant and Stratton College] [2018]
- [Certified Healthcare Access Associate], [NAHAM] - [2024]
Certified Medical Coder
Researches and analyzes data needs for reimbursement. Analyzes medical records and identifies documentation deficiencies. Serves as resource and subject matter expert to other coding staff. Reviews and verifies documentation supports diagnoses, procedures and treatment results.
Certified Healthcare Access Associate
CHAA certification is a credential that recognizes professionals who work at the front lines of patient access and provide billing, insurance, and financial services to patients, providers, and payers.
Timeline
Team Leader, Patient Access
Sentara Norfolk General Hospital
03.2020 - Current
Admitting Rep Level II
Sentara Norfolk General Hospital
05.2013 - 04.2021
Medical Coder - Medical Insurance Billing
Bryant And Stratton College
Medical Reimbursement Specialist - Medical Insurance Billing
Bryant And Stratton College
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