Jelisa Hudgen
Houston,TX
Summary
Dynamic professional with extensive expertise in patient access management, specializing in patient admissions, insurance verification, and authorization processes. Proven ability to collaborate effectively with healthcare teams to enhance operational efficiency and improve patient experiences. Recognized for reliability, adaptability, and a results-driven mindset, complemented by strong communication and problem-solving skills. Committed to upholding high standards in fast-paced environments while consistently delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Senior Patient Access Representative, OB/GYN Call Center
UT Physicians
07.2021 - 05.2025
- Scheduled and managed 100+ patient appointments daily
- Verified and updated 95%+ accurate patient data in EHR systems, reducing registration errors by 30%
- Delivered insurance education to an average of 60 patients per week, improving patient satisfaction scores
- Triaged patient calls with 98% accuracy, minimizing appointment misclassification
- Collaborated with 10+ providers and external offices weekly to streamline care coordination
- Maintained 100% HIPAA compliance and exceeded call quality standards in a high-volume center
- Handled over 200 multi-line calls daily with detailed documentation, averaging a 95% call resolution rate
Patient Representative II, Otolaryngology
UT Physicians
08.2018 - 05.2021
- Collected and entered patient demographics with 99% data accuracy
- Counseled an average of 40 patients weekly on financial responsibilities and consent forms
- Verified insurance and processed 150+ authorizations monthly with minimal errors
- Reconciled payments and issued receipts for up to $50,000 in monthly transactions
- Maintained excellent communication across clinical teams, contributing to a 20% increase in patient retention
Data Integrity Analyst
Central Care Integrated Health Services
12.2016 - 08.2018
- Audited 200+ charts monthly, ensuring 98% EMR data accuracy
- Processed over 100 eligibility verifications and denial resolutions per week
- Collaborated with providers to correct coding issues, reducing claim rejections by 25%
Call Center Operator
Central Care Integrated Health Services
02.2016 - 12.2016
- Managed 100+ incoming calls daily with 90% first-call resolution
- Scheduled and verified 80+ appointments weekly across multiple clinics
- Supported clinical staff with clerical duties, contributing to improved workflow efficiency
Education
Associate of Applied Science - Health Information Technology
Lonestar College
Houston, TX05-2026
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Medical terminology proficiency
Timeline
Senior Patient Access Representative, OB/GYN Call Center
UT Physicians
07.2021 - 05.2025
Patient Representative II, Otolaryngology
UT Physicians
08.2018 - 05.2021
Data Integrity Analyst
Central Care Integrated Health Services
12.2016 - 08.2018
Call Center Operator
Central Care Integrated Health Services
02.2016 - 12.2016
Associate of Applied Science - Health Information Technology
Lonestar College