Jenna Danko
Eight Mile,AL
Summary
Proven leader and efficient OB-GYN Care Access Associate at USA Health, adept in enhancing healthcare accessibility and patient satisfaction. Excelled in team collaboration and leadership, significantly improving departmental performance metrics. Skilled in HIPAA compliance and customer service, ensuring high-quality patient care and data integrity. Demonstrated excellence in multitasking and organizational abilities, driving positive outcomes in fast-paced environments. Knowledgeable in medical terminology and collaborating with medical professionals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OB-GYN Care Access Associate
USA Health
10.2022 - 04.2024
- Assisted in developing new policies and procedures aimed at enhancing the overall accessibility of healthcare services for patients.
- Expedited check-in process by efficiently handling walk-in appointments and emergency situations when necessary.
- Facilitated smooth clinic operations through effective collaboration with medical professionals and administrative staff.
- Assisted in training new Access Associates, ensuring consistent service standards across the department.
- Played a key role in improving departmental performance metrics by consistently meeting or exceeding established targets for productivity, accuracy, and timeliness.
- Ensured accurate patient information, maintaining a high degree of data integrity within the system.
- Collaborated with clinical staff to coordinate care and address patient needs effectively.
- Streamlined appointment scheduling processes for increased patient satisfaction.
- Supported billing department efforts by gathering accurate insurance information during the registration process.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
- Increased team productivity through effective communication and workflow coordination.
- Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
Evening Manager
Winn Dixie
01.2018 - 10.2022
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Implemented inventory management practices to minimize waste and reduce costs.
- Oversaw cash handling procedures, ensuring accuracy and accountability among team members.
- Coordinated special events within the store, creating memorable experiences for customers and generating additional revenue streams.
- Collaborated with other managers to develop strategies for improving overall store performance.
- Provided excellent customer service, leading by example for team members to follow.
- Identified areas of improvement within the store''s operations; implemented necessary changes leading to increased efficiency.
- Mentored team members, resulting in improved performance and job satisfaction.
- Managed 10-20 employees in delivering smooth, productive night shift operations.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Education
Bachelor of Science - Nursing
University of South Alabama
Mobile, AL12.2024
Bachelor of Science - Exercise Science With Health/Fitness Concentration
Univeristy of South Alabama
Mobile, AL05.2021
Skills
Data entry proficiency
Customer Service
Problem-Solving
Multitasking and Organization
Team Collaboration
Team Leadership
HIPAA Compliance
Patient Education
Flexible Schedule
Phone and Email Etiquette
Medical Terminology
Quality Assurance
EMR
Certification
- BLS CPR Certified as of 11/2023
- NIHSS Certified as of 09/2024
Timeline
OB-GYN Care Access Associate
USA Health
10.2022 - 04.2024
Evening Manager
Winn Dixie
01.2018 - 10.2022
Bachelor of Science - Nursing
University of South Alabama
Bachelor of Science - Exercise Science With Health/Fitness Concentration
Univeristy of South Alabama