DENNIS DEROUEN III
Stone Mountain
Summary
Analytical and results-driven Computer Systems Analyst with professional experience in system design, process optimization, and data-driven decision-making. Skilled in evaluating complex IT environments, gathering user requirements, and implementing solutions that enhance automation and efficiency. Proven success collaborating cross-functionally to improve workflows, documentation, and system performance across enterprise-level organizations.
Overview
8
8
years of professional experience
Work History
IT Specialist
Pegula Sports and Entertainment
Buffalo, NY
09.2018 - 10.2020
- Performed diagnostic and predictive analytics to assess system usage and fan engagement data.
- Evaluated and maintained database infrastructure supporting 400+ employees.
- Collaborated with network and support teams to ensure system reliability and integration across platforms.
- Created and maintained detailed system documentation using PowerBi and user support materials.
Account Manager
Paradies Lagardère
Atlanta
05.2024 - Current
- Serve as the primary point of contact for assigned client accounts, managing day-to-day relationships, performance metrics, and operational deliverables.
- Analyze account-level financial and operational data to evaluate performance, identify trends, and recommend optimization strategies to improve profitability and efficiency.
- Collaborate with internal stakeholders (operations, finance, IT, and leadership) to gather requirements and implement account-specific system or process improvements.
- Monitor system workflows, reporting accuracy, and scheduling constraints to ensure client expectations and service-level agreements are met.
- Identify gaps in account processes and recommend automation or system enhancements to streamline reporting and operational execution.
- Developed and maintain detailed account documentation, including procedures, performance summaries, and improvement recommendations.
- Support strategic planning initiatives by delivering data-driven insights using tools such as DataCentral and SAP.
- Ensure alignment between client needs, internal systems, and organizational goals through continuous communication and performance review.
IT Hardware Systems Technician
Ross Stores
Atlanta
05.2023 - 04.2024
- Evaluated and maintained point-of-sale systems, ensuring seamless integration with existing store networks.
- Documented system configurations and updates to maintain accurate technical records.
- Collaborated with internal IT teams to assess software updates and implement system improvements.
Data Analyst
The Home Depot
Atlanta
10.2020 - 04.2023
- Conducted analysis of system performance data to identify inefficiencies and recommend automation solutions.
- Partnered with developers and stakeholders to gather requirements for system and data reporting improvements.
- Developed an Excel package (VBA + Python) with guided inputs, validation, and one-click refresh; enabled non-technical users to generate outputs in minutes.
- Created ad-hoc queries, dashboards, and reports in Tableau to support executive decision-making.
- Delivered documentation in Tableau and user guides to support system enhancements.
- Increased data accuracy by implementing thorough data validation and cleansing processes.
Education
MS - Management Information Systems - Master's
University At Buffalo
05-2020
BS - Integrated Information Technology - Bachelor's
University of South Carolina
05-2018
Skills
- System Analysis & Tools
- Operating Systems
- Networking
- Python: Pandas, APIs, automation
- Oracle SQL
- SAP
- Excel
- Tableau
- Power BI
- AI Automation
Timeline
Account Manager
Paradies Lagardère
05.2024 - Current
IT Hardware Systems Technician
Ross Stores
05.2023 - 04.2024
Data Analyst
The Home Depot
10.2020 - 04.2023
IT Specialist
Pegula Sports and Entertainment
09.2018 - 10.2020
MS - Management Information Systems - Master's
University At Buffalo
BS - Integrated Information Technology - Bachelor's
University of South Carolina