Dennis E. Ruedel
Belvidere,IL
Summary
Successful completion of 13 years Auto and light duty truck repair, 16 years of Teaching Automotive and light duty truck repairs and service . One year Bus Attendant Experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service and Automotive Counter Specialist
O’Reilly Auto Parts
06.2019 - 10.2020
- Answer high volume calls to give price quotes, product & service availability
- Order auto parts on behalf of customers and provide follow up calls upon arrival
- Successfully locate products within the store for walk-in customers
- Manage cash register and count daily
- Participate in online daily professional development programs
Automotive Technology Teacher, Shop Manager
Mooseheart Child City & School
08.2005 - 04.2017
- Perform preventative maintenance and repair to 67 organization light trucks and security vehicles, and up to 150 employee vehicles
- ASE Certification in Brakes and Suspension, Engine Repair, Electrical Systems (12 volt), OBD11 Emission Control, and Air Condition/Heating Systems
- Deliver automotive technology curriculum to at risk teens with both textbook and hands on experience
- Manager of workflows, teacher of all 9 systems of an automobile
- Answer calls to coordinate repair appointments and give price quotes
- Purchase and repair equipment while ensuring the repair shop was compliant with OSHA standards
- Vocational Certification from the State of Illinois in Automotive Technology
- Grade coursework and provide meaningful feedback to students
Education
Bachelor of Liberal Arts - Secondary Education, World Geography, Political Science, U.S. History
Concordia University
River Forest, Illinois05.2000
Associates of Liberal Arts - English composition, Special Education, World Religion
Elgin Community College
Elgin, Illinois05.1997
Bachelor of Liberal Arts in Secondary Education - Automotive/Diesel Technology
Greer Technical School
Norridge, IL08.1982
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Expert problem solving
Root-cause analysis
Problem-solving
Time management
Decision-making
Adaptability and flexibility
Teamwork and collaboration
Multitasking
Attention to detail
Team leadership
Accomplishments
- Help begin an annual car show at Mooseheart to raise proceeds for auto shop equipment
- Vocational Certification from the State of Illinois in Automotive Technology
- Successfully teach automotive skills to students, some of which developed into a career for themselves
- Football, baseball, and softball coach for my children
Certification
Brakes, electrical, engine, transmission, tire repair
Timeline
Customer Service and Automotive Counter Specialist
O’Reilly Auto Parts
06.2019 - 10.2020
Automotive Technology Teacher, Shop Manager
Mooseheart Child City & School
08.2005 - 04.2017
Brakes, electrical, engine, transmission, tire repair
08-1982
Bachelor of Liberal Arts - Secondary Education, World Geography, Political Science, U.S. History
Concordia University
Associates of Liberal Arts - English composition, Special Education, World Religion
Elgin Community College
Bachelor of Liberal Arts in Secondary Education - Automotive/Diesel Technology
Greer Technical School