Dennis Franco
Madison
Summary
Detail-oriented Software Consultant with 7+ year background designing, configuring and testing software. Comprehensive knowledge of software development lifecycles. Excellent analytical and documentation skills with remarkable project management abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Systems Consultant
Paradigm
11.2021 - 09.2025
- Proactively identified and resolved operational issues, reducing employee downtime and improving on-time delivery rates by 20%.
- Drove process improvements through early issue detection and resolution, which reduced team workload and accelerated project delivery timelines.
- Created and presented knowledge-sharing sessionsNo; documented tips and workflows in Confluence to support team efficiency.
Sales Associate / Cabinetry Design Specialist
Mendards
01.2017 - 01.2022
- As a cabinet design specialist, I developed a clientele base of home builders and independent contractors improving repeat business and increasing department sales by over 15%.
- Took full ownership of design contracts exceeding $80K, from negotiation through product delivery.
- Provided outstanding customer service and issue resolution throughout the project life-cycle leading to increased department sales and customer satisfaction ratings.
Business Analyst
Contract Work - Part-Time
01.2012 - 01.2017
- Implemented secure, cost-efficient work management platforms for small businesses, ensuring compliance with industry regulations such as HIPAA.
- Delivered user-friendly, functional websites for non-profit organizations, enhancing accessibility with location-based search tools.
- Delivered continuous IT support and maintenance services to small business and non-profit clients, ensuring reliable system performance and user satisfaction.
Business Analyst
TekSystems
01.2013 - 01.2015
- Developed SQL based source to target mapping for Wisconsin State Medicaid and CHIP claims data to the Center for Medicaid and CHIP Services.
- Went beyond defined duties to create a data classification system to unify data points across multiple reports improving accuracy in data reporting by 20% and reducing the amount of source to target mapping development by 35%.
- Volunteered to develop SQL training materials and lead SQL trainings for all incoming staff.
Education
Bachelor of Science - Information Technology
Western Governor's University
Salt Lake City, UT12-2013
Bachelor of Arts - Psychology
Stockton University
06-1998
Skills
- Software implementation
- Revit LT
- SQL
- Blueprint reading
- 20-20 Design Software
- JIRA
- Confluence
- Data management
- Systems analysis
- Requirements gathering
- Business process improvement
- Application support
- User training
- Software testing
- Functional design improvement
- Project management
- System debugging
- Best practices implementation
- Tech support
- Software assessment
- Strategic project planning
- Enterprise software applications
- Technical support
- Workflow implementation
- Client communication
- Workflow optimization
- Software configuration
- Solution deployment
- Business analysis
- Software module configuration
- SOP writing
- Business requirements gathering
- Client relationship management
- Workflow Analysis
- Software development & enhancement
- Software debugging
Certification
- CompTIA Project+
- CIW Database Specialist
- CIW Site Design Certified
- CompTIA Security+
- CompTIA A+
- CompTIA Network+
Timeline
Systems Consultant
Paradigm
11.2021 - 09.2025
Sales Associate / Cabinetry Design Specialist
Mendards
01.2017 - 01.2022
Business Analyst
TekSystems
01.2013 - 01.2015
Business Analyst
Contract Work - Part-Time
01.2012 - 01.2017
Bachelor of Science - Information Technology
Western Governor's University
Bachelor of Arts - Psychology
Stockton University