Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dennis Franco

Madison

Summary

Detail-oriented Software Consultant with 7+ year background designing, configuring and testing software. Comprehensive knowledge of software development lifecycles. Excellent analytical and documentation skills with remarkable project management abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Systems Consultant

Paradigm
11.2021 - 09.2025
  • Proactively identified and resolved operational issues, reducing employee downtime and improving on-time delivery rates by 20%.
  • Drove process improvements through early issue detection and resolution, which reduced team workload and accelerated project delivery timelines.
  • Created and presented knowledge-sharing sessionsNo; documented tips and workflows in Confluence to support team efficiency.

Sales Associate / Cabinetry Design Specialist

Mendards
01.2017 - 01.2022
  • As a cabinet design specialist, I developed a clientele base of home builders and independent contractors improving repeat business and increasing department sales by over 15%.
  • Took full ownership of design contracts exceeding $80K, from negotiation through product delivery.
  • Provided outstanding customer service and issue resolution throughout the project life-cycle leading to increased department sales and customer satisfaction ratings.

Business Analyst

Contract Work - Part-Time
01.2012 - 01.2017
  • Implemented secure, cost-efficient work management platforms for small businesses, ensuring compliance with industry regulations such as HIPAA.
  • Delivered user-friendly, functional websites for non-profit organizations, enhancing accessibility with location-based search tools.
  • Delivered continuous IT support and maintenance services to small business and non-profit clients, ensuring reliable system performance and user satisfaction.

Business Analyst

TekSystems
01.2013 - 01.2015
  • Developed SQL based source to target mapping for Wisconsin State Medicaid and CHIP claims data to the Center for Medicaid and CHIP Services.
  • Went beyond defined duties to create a data classification system to unify data points across multiple reports improving accuracy in data reporting by 20% and reducing the amount of source to target mapping development by 35%.
  • Volunteered to develop SQL training materials and lead SQL trainings for all incoming staff.

Education

Bachelor of Science - Information Technology

Western Governor's University
Salt Lake City, UT
12-2013

Bachelor of Arts - Psychology

Stockton University
06-1998

Skills

  • Software implementation
  • Revit LT
  • SQL
  • Blueprint reading
  • 20-20 Design Software
  • JIRA
  • Confluence
  • Data management
  • Systems analysis
  • Requirements gathering
  • Business process improvement
  • Application support
  • User training
  • Software testing
  • Functional design improvement
  • Project management
  • System debugging
  • Best practices implementation
  • Tech support
  • Software assessment
  • Strategic project planning
  • Enterprise software applications
  • Technical support
  • Workflow implementation
  • Client communication
  • Workflow optimization
  • Software configuration
  • Solution deployment
  • Business analysis
  • Software module configuration
  • SOP writing
  • Business requirements gathering
  • Client relationship management
  • Workflow Analysis
  • Software development & enhancement
  • Software debugging

Certification

  • CompTIA Project+
  • CIW Database Specialist
  • CIW Site Design Certified
  • CompTIA Security+
  • CompTIA A+
  • CompTIA Network+

Timeline

Systems Consultant

Paradigm
11.2021 - 09.2025

Sales Associate / Cabinetry Design Specialist

Mendards
01.2017 - 01.2022

Business Analyst

TekSystems
01.2013 - 01.2015

Business Analyst

Contract Work - Part-Time
01.2012 - 01.2017

Bachelor of Science - Information Technology

Western Governor's University

Bachelor of Arts - Psychology

Stockton University
Dennis Franco
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