Dennis Grecula
Lutz,FL
Summary
Accomplished professional with expertise in customer service and safe driving practices, honed at Carollwood Florist. Proven track record in optimizing delivery routes, enhancing client satisfaction, and maintaining a clean driving record. Skilled in GPS navigation and time management, consistently achieving timely deliveries and positive feedback.
Overview
38
38
years of professional experience
Work History
Driver
Carollwood Florist.
01.2021 - 05.2026
- Delivered floral arrangements promptly to clients, ensuring high satisfaction levels.
- Maintained vehicle cleanliness and functionality for safe transportation of products.
- Assisted in loading and unloading flowers and supplies for efficient delivery operations.
- Communicated effectively with customers, addressing inquiries regarding orders and delivery times.
- Collaborated with team members to optimize delivery routes, reducing travel time.
- Adhered to safety protocols while driving in diverse weather conditions and traffic scenarios.
- Received positive feedback from customers on timely deliveries and service quality.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Retail Sales Associate.
Just Grilling
11.2020 - 01.2021
- Guided customers through product selections, enhancing their shopping experience and satisfaction.
- Developed expertise in grilling equipment and techniques, providing accurate product information to customers.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new team members on sales protocols and customer service standards, improving team efficiency.
- Resolved customer inquiries and complaints effectively, maintaining positive relationships and loyalty.
- Collaborated with management to identify sales trends, contributing to strategic planning initiatives for promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Owner /manager
Amy's Services
06.1988 - 10.2020
- Managed daily operations, ensuring quality service delivery and customer satisfaction.
- Developed strategic marketing initiatives to enhance brand visibility and increase clientele.
- Streamlined operational processes, improving efficiency and reducing service turnaround times.
- Trained and mentored staff, fostering a collaborative work environment focused on excellence.
- Established strong vendor relationships to optimize supply chain management and cost-effectiveness.
- Implemented customer feedback systems to enhance service offerings and address client needs proactively.
- Oversaw financial management, including budgeting and expense tracking, to ensure profitability.
- Conducted market analysis to identify trends and opportunities for business growth and expansion.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
Education
Associate of Science - Business
Eerie Community College
Buffalo, NYSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Route planning
- Driving in adverse conditions
- Traffic law observation
Timeline
Driver
Carollwood Florist.
01.2021 - 05.2026
Retail Sales Associate.
Just Grilling
11.2020 - 01.2021
Owner /manager
Amy's Services
06.1988 - 10.2020
Associate of Science - Business
Eerie Community College