Dennis Holcombe

• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated RO’s and assigned work orders to maximize productivity within the service department.
• Developed strong relationships with customers, resulting in repeat business and increased loyalty.
• Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
• Resolved customer complaints in professional and timely manner.
• Up sold appropriate services by looking at customers service history and oem recommendations.
• Used active delivery to help make sure guest were happy and go over upcoming csi survey.
• Worked in a professional and positive manner with technicians, parts department, other service advisors, lane managers, service director, warranty administrator and other dealership staff.

• Established and implemented business procedures and process improvements.
• Optimized resource allocation, reducing operational costs while maintaining service quality standards.
• Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
• Managed restaurant scheduling, foodservice and customer service.
• Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
• Introduced comprehensive training program for staff, boosting skill levels and fostering knowledgeable and efficient workforce.

. Ran day to operations of small independent used car lot

. Bought and sold automobiles at auction.

. Surveyed cars before and after buying for reconditioning needs.

. Coordinated reconditioning and repairs of automobiles to get ready to sale.

. Managed customer relation positive and negative.

. Managed budgets, payroll, paying vendors and fixed expenses.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.