Dennis Holder
Nashville,TN
Summary
Im a highly motivated individual, whom who has been in sales for three years. I've canvassed my own areas for three years, in return generated my own leads. Im a personable person, whom enjoys building new relationships and cultivating them! I enjoy taking on new challenges, and problem solving as well. I know how to work by myself, and be on my own and not have to be pushed by management. Im a self-motivated individual, looking to use all my skills and untapped potential to benefit a company long-time and continue to grow year too year.
Overview
20
20
years of professional experience
Work History
Insurance Specialist
Clubhouse Roofing
Nashville, TN
07.2020 - Current
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
- Provided exceptional service to clients by guiding them through the claims process stepbystep.
- Played an active role in community events as a representative for the company which increased brand awareness.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Journeyman Sheet Metal Worker
Lee Company
Nashville, TN
06.2010 - 07.2020
- Assisted in training new hires, sharing industry knowledge and best practices to support their professional development.
- Demonstrated versatility in working with various types of metals, such as stainless steel, aluminum, copper, brass, and galvanized steel.
- Provided superior customer service by addressing client concerns promptly and professionally, resulting in high satisfaction rates.
- Reduced material waste by accurately measuring, cutting, and bending sheet metal materials to precise specifications.
- Solved challenging problems encountered during projects through effective communication with team members and creative problem-solving skills.
- Completed complex installations involving HVAC systems, ductwork, roofing materials, and custom architectural features with precision craftsmanship.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Enhanced workplace safety by maintaining a clean and organized work environment and adhering to all OSHA regulations.
Professional Landscaper
Integrity Landscaping and Designs
Memphis, TN
02.2005 - 05.2010
- Enhanced curb appeal by designing and implementing creative landscaping solutions for residential and commercial clients.
- Boosted property values through expertly executed landscape renovations for homeowners preparing to sell their homes.
- Transformed outdoor spaces with the installation of hardscape features such as patios, walkways, and retaining walls.
- Revitalized existing landscapes with seasonal color enhancements using annuals, perennials, and ornamental grasses.
- Enhanced client trust and reputation through exceptional customer service, prompt responses to inquiries, and diligent follow-through on project commitments.
- Developed loyal customer relationships through exceptional communication skills and responsive follow-up services post-project completion.
Education
GED -
Bolton High School
Arlington, TN05.2005
Skills
- Reporting skills
- Claims Management
- Customer Service
- Client Relations
- Claims reporting systems
- Client Retention
- New Client Acquisition
Timeline
Insurance Specialist
Clubhouse Roofing
07.2020 - Current
Journeyman Sheet Metal Worker
Lee Company
06.2010 - 07.2020
Professional Landscaper
Integrity Landscaping and Designs
02.2005 - 05.2010
GED -
Bolton High School