Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Raley

Hudson

Summary

Hello! My name is Victoria, I am an insurance professional with almost 3 years experience in underwriting, claims management, insurance verification and patient care. I am known for my strong analytical skills, clear communication, and adaptability to changing industry needs. I have a proven ability to collaborate effectively with teams to achieve results. I am skilled in policy analysis, regulatory compliance, and customer service. I am currently working for Coast Dental and Orthodontics as an insurance specialist, which has been great, but I am hoping to branch out into health care. I have just received my certification in medical billing and coding and I am excited so start my job search!

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Specialist

Coast Dental & Orthodontics
01.2023 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Resolved discrepancies in insurance payments by collaborating with carriers.

Cashier

Bealls Outlet
08.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cleaner

Prime Essence
06.2020 - 01.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Team Lead

Taco Bell
02.2018 - 05.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

CBCS - Medical Billing And Coding

U.S. Career Institute
Fort Collins, CO
09-2025

High School Diploma -

Crestview High School
Crestview, FL
05-2020

Skills

  • Documentation skills
  • Policy analysis
  • Reporting skills
  • Regulatory compliance
  • Claims management
  • Customer service
  • Claims reporting systems
  • Client needs analysis
  • Health insurance
  • Vision and dental insurance

Certification

  • Certified Medical Billing and Coding Specialist - 09/05/2025-09/05/2027

Timeline

Insurance Specialist

Coast Dental & Orthodontics
01.2023 - Current

Cashier

Bealls Outlet
08.2022 - 01.2023

Cleaner

Prime Essence
06.2020 - 01.2022

Team Lead

Taco Bell
02.2018 - 05.2020

CBCS - Medical Billing And Coding

U.S. Career Institute

High School Diploma -

Crestview High School

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