Dennis Hozan
Vancouver
Summary
Dedicated and adaptable professional with a diverse background in customer service, financial services, and law enforcement, seeking to leverage transferable skills as a Material Handler with Idaho Power. Possesses excellent organizational abilities, a strong attention to detail, and a proven track record of maintaining accurate inventory, managing complex tasks, and ensuring efficient operations. Experienced in high-pressure environments, demonstrating effective communication, problem-solving, and teamwork. Skilled in maintaining safety standards, prioritizing tasks, and ensuring seamless workflow, with a commitment to contributing to Idaho Power's operational efficiency and safety.
Overview
10
10
years of professional experience
Work History
Member Service Officer III
IQ Credit Union
01.2024 - Current
- Conducted thorough assessments of loan applications, including personal, auto, and mortgage loans, to determine eligibility and financial risk.
- Provided guidance and recommendations to members on loan products, terms, and repayment options, ensuring that financial solutions met their needs.
- Reviewed credit reports, financial statements, and other documentation to assess the creditworthiness of loan applicants.
- Collaborated with underwriters and other departments to process and approve loan applications in a timely and efficient manner.
- Ensured compliance with all regulatory requirements, credit union policies, and procedures during the loan origination process.
Corrections Deputy
Clark County Sheriff's Office
06.2023 - 12.2023
- Maintain the safety and security of the jail
- Receive, book, escort, transport, and care for inmates.
- Promote positive correctional practices and build an inclusive environment with universal care of all.
- Create detailed reports and records and log interactions as needed.
- Provided critical care in a high changing environment.
Member Advisor II
IQ Credit Union
07.2017 - 06.2023
- Stayed current on industry trends, changes in regulations, and best practices to offer the most relevant financial solutions to members.
- Developed and maintained strong relationships with members by offering personalized service and financial advice.
- Processed loan closings, ensuring all necessary paperwork was completed accurately and within established timelines.
- Educated members about credit union products, policies, and services to enhance customer satisfaction and retention.
Shift Manager & Barista
Dutch Bros
05.2015 - 07.2017
- Managed and educated a team of 7-9 people at all times, prioritizing goals to increase revenue and build strong relationships as a team and with the community.
- Tracked sales, trends, and cash flow; created weekly and monthly schedules; held interviews; trained new employees; completed skill checks; planned and hosted local community events.
- Guaranteed a safe and healthy work environment by following organizational standards, sanitation rules, and regulations.
Education
High School Diploma -
Heritage High School
Vancouver, WA06-2015
Skills
- Cash handling expertise
- Public presentation
- Customer retention mastery
- Customer care experience
- Safety focus
- Professionalism
- Management skills
- Data and Sales analysis
- Inventory control
- Organizational skills
Timeline
Member Service Officer III
IQ Credit Union
01.2024 - Current
Corrections Deputy
Clark County Sheriff's Office
06.2023 - 12.2023
Member Advisor II
IQ Credit Union
07.2017 - 06.2023
Shift Manager & Barista
Dutch Bros
05.2015 - 07.2017
High School Diploma -
Heritage High School
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