Virginia Stephenson
Raleigh,United States
Summary
Dynamic and results-oriented professional with extensive experience at State Employees Credit Union as a Member Service Representative & Loan Officer. Excelled in delivering superior customer service and solutions, demonstrating exceptional problem-solving and cash handling expertise. Proven track record of enhancing member satisfaction and team collaboration, showcasing adaptability and a goal-oriented mindset.
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Member Service Representative & Loan Officer
State Employees Credit Union
03.1998 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
Associate In Arts -
Wake Technical Community College
Raleigh, NCEnloe High Schoo
Raleigh, NC1985
Skills
- Branch operations
- Goal-oriented mindset
- Cash handling expertise
- Teamwork
- Problem-solving
- Time management
- Reliability
- Computer skills
- Calm under pressure
- Active listening
- Money handling
- Problem resolution
- Phone etiquette
- Stress tolerance
- Self motivation
- Adaptability
- Relationship building
Timeline
Member Service Representative & Loan Officer
State Employees Credit Union
03.1998 - Current
Associate In Arts -
Wake Technical Community College
Enloe High Schoo
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