Dennis Jones
Detroit
Summary
Reputation for integrity, perseverance, and a strong work ethic underscores a commitment to excellence in account management. Results-driven professional with extensive experience in cultivating robust client relationships and driving business growth, adept at swiftly adapting to new roles and responsibilities. Expertise in resolving client issues while aligning services with specific needs has led to significant improvements in client satisfaction. Demonstrated success in fostering team collaboration within dynamic environments, showcasing exceptional communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager/ Site Supervisor
Securitasinc.com
10.2020 - Current
- Supervisor over 15 security officers
- Responsible for weekly payroll
- Ensure site losses to a minimum
- The contact person for the site
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of a valuable client while maintaining positive relationships with all parties involved.
USPS Mail Carrier
Post Office USPS
05.2020 - 07.2020
- Mail Carrier
- Package delivery
Security Officer
Prudential Security
06.2017 - 10.2019
- Foot patrol
- Daily security logs and incident reports
- Gate access
- Visitor access
Security officer/ Supervisor
Securitas Security Services
06.2012 - 08.2016
- Provide foot and visual patrol of assigned post, provide exceptional customer service to patrons utilizing the facility, provide prompt assistance in case of an emergency, assist local Emt and Law enforcement personal when needed.
Education
Associate's - Criminal Justice
Everest University
01.2013
Skills
- Physical security management
- Client account management
- Effective team collaboration
- Client engagement
- Achievement-focused
- Conflict resolution skills
- Effective communication skills
- Collaborative skills enhancement
- Comprehensive documentation skills
- Team leadership
Certification
- Radiation Safety Training - 2024
- X-Ray Security/Baggage Operator Training - 2024
- SmartTech Training - 2024
Timeline
Account Manager/ Site Supervisor
Securitasinc.com
10.2020 - Current
USPS Mail Carrier
Post Office USPS
05.2020 - 07.2020
Security Officer
Prudential Security
06.2017 - 10.2019
Security officer/ Supervisor
Securitas Security Services
06.2012 - 08.2016
Associate's - Criminal Justice
Everest University
Additional Information
- Computer Proficiency: Microsoft Word and PowerPoint.
Securitas Leadership Award 2023
Awarded in 2023
Leader of the Year Award 2023
Awarded in 2023
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