Summary
Overview
Work History
Education
Skills
Websites
Timeline
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DENNIS KEBASO

Grand Prairie,TX

Summary

Exemplary work experience as an award-winning customer service representative. Seeking IT support role which would leverage acquired IT skills, passion for technology, and work experience into my career.

Overview

16
16
years of professional experience

Work History

Transport and Logistics

Alensue logistics
Pasadena, TX
11.2022 - 07.2024
  • Coordinated transportation schedules for efficient delivery of materials to job sites.
  • Transport goods to different places countrywide

Fulfillment Center Network Installation

Amazon
USA, Countrywide
06.2020 - 11.2022
  • Pull terminate and test UTP Cable and fiber links to respective IDFs and Mdfs
  • Mount all Juniper Mist Access points (AP) in fulfilment centers
  • Install Stow by light device and connect to network
  • Setting Up Juniper Tennis ball and terminating Fiber links to respective IDFs

Installation of LAN

Collin college
Frisco, TX
12.2019 - 06.2020
  • Installation of new UTP cable at all Collin college in Dallas-Fort worth
  • Installation of Access control cables in all Collin college campus.

Installation of LAN

NTTA
Plano, TX
12.2019 - 06.2020
  • Installation of new UTP cable at all NTTA in Dallas-Fort worth.

LAN, Voice and Data center solution

Corporate clients
Kenya, Countrywide
10.2008 - 12.2019
  • Pull terminate and test UTP Cable and fiber links to respective IDFs and Mdfs to respective clients banks, insurance firms government
  • Deployment of Avaya IP office Voice gateways
  • Deployment of Cisco Network switches and wireless controllers
  • Servicing company SLAs to respective clients.

Education

Google IT Support Professional Certificate -

Merit America
Dallas, TX
11.2020

Cisco Certified Network Associate (CCNA) -

Network Infrastructure Cabling deployment-Panduit

Siemon DLI UTP and Fiber installer -

Avaya- APSS Avaya Networking -

Avaya-Contact Centre Assessments -

Avaya-Avaya professional design specialist -

Associate Degree in Information Technology -

Jomo Kenyatta University
Nairobi

Kenya Certificate of Secondary Education -

Omoyo High School
Nairobi

Skills

  • Hardware Installation & Configuration
  • Operating Systems Installation
  • Technical Support & Troubleshooting
  • Documentation & Reporting
  • TCP/IP Communications
  • Windows & Linux File System Navigation
  • Infrastructure Server Management
  • User Training & Support
  • Preventative Maintenance and Servicing SLAs
  • Directory Services
  • Microsoft Office 365 Deployment and Administration
  • Cisco Switches and wireless controller deployment
  • Software Installation & Configuration
  • Avaya VOIP Deployment
  • Customer Service

Timeline

Transport and Logistics

Alensue logistics
11.2022 - 07.2024

Fulfillment Center Network Installation

Amazon
06.2020 - 11.2022

Installation of LAN

Collin college
12.2019 - 06.2020

Installation of LAN

NTTA
12.2019 - 06.2020

LAN, Voice and Data center solution

Corporate clients
10.2008 - 12.2019

Google IT Support Professional Certificate -

Merit America

Cisco Certified Network Associate (CCNA) -

Network Infrastructure Cabling deployment-Panduit

Siemon DLI UTP and Fiber installer -

Avaya- APSS Avaya Networking -

Avaya-Contact Centre Assessments -

Avaya-Avaya professional design specialist -

Associate Degree in Information Technology -

Jomo Kenyatta University

Kenya Certificate of Secondary Education -

Omoyo High School

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DENNIS KEBASO