Dennis Kelly
Salt Lake City,UT
Summary
Experienced manager with expertise in competitive auto management, sales, strategy improvement and training. Interested to share and expand skills and knowledge developed through 28 years of sales and management.
Overview
27
27
years of professional experience
Work History
Director of Operations
Bennett Automotive Group
04.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
General Manager
Thompson BMW
01.2012 - 12.2022
- Delivered $90M per year business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Created annual $90M dealership forecast with all department managers. Lead monthly meetings to analyze objectives and maintain operating profits. Identified barriers and risks to business goals and leveraged expertise to recommend solutions.
- Moved dealership profitability by 28%.
- Improved F&I strategy and developed employees through systematic training to deliver results of $83K/month benefit.
- Hire and train department managers. Develop motivating pay plans.
- Manage group wide BDC and service call center. Built BDC from ground up and raised internet leads by 28%, appointments by 35%, and sold 25% more cars.
- Work with Service to move warranty rate from $119 to $141 in less than 2 years. Work with Parts to obtain quarterly parts bonus, earning $30k/month.
- Voted Chairman of the Delaware Valley group of BMW dealerships marketing board. Worked with dealers to improve all area's of marketing to increase market share in the Delaware Valley.
General Sales Manager
Thompson BMW
07.1997 - 01.2012
- Trained and coached 55 sales associates across 6 brands in sales process, selling techniques.
- Increased sales by 70 units/month through effectively training employees, growing the staff, marketing our brand.
- Established a written sales process that we protect with every client.
- Oversaw all aspects of inventory, showroom activity, follow up, marketing, business development, pay plans and incentive programs, and training.
- Moved dealership into the number one volume position in the state of Pennsylvania for multiple years.
- Handled scheduling, payroll, and reporting to upper level management.
- Responded to customer complaints.
- Achieved BMW National Sales Council for 8 years.
Skills
- Client Account Management
- Team Leadership
- Performance improvement
- Recruitment
- Sales expertise
- Relationship building
- Staff training/development
- Coaching and mentoring
- Marketing
- Financial management
Timeline
Director of Operations
Bennett Automotive Group
04.2023 - Current
General Manager
Thompson BMW
01.2012 - 12.2022
General Sales Manager
Thompson BMW
07.1997 - 01.2012
Some College (No Degree) - Business Management
Penn State Unniversity
Education
Some College (No Degree) - Business Management
Penn State Unniversity
Abington, PAInterests
downhill mountain biking and road cycling, travel, hiking, skiing
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