Dennis Livingston
Mansfield
Summary
Results-driven Fleet Account Manager with expertise in account management, contract negotiation, and service scheduling. Proven ability to enhance client satisfaction and retention through effective complaint resolution and strong relationship building.
Overview
13
13
years of professional experience
Work History
Fleet Account Manager
FREEDOM CHEVROLET
Dallas
06.2023 - Current
- Managed fleet accounts to ensure client satisfaction and retention.
- Coordinated vehicle deliveries and service scheduling for fleet customers.
- Developed relationships with clients to understand their fleet needs.
- Analyzed account performance and identified areas for improvement.
- Negotiated contracts with vendors for parts, services, and repairs.
- Resolved customer complaints in a timely manner while maintaining strong relationships with clients.
Service Advisor
BARRY BUNKER CHEVROLET
MARION
09.2019 - 05.2023
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance services and recommended appropriate repairs.
- Coordinated service appointments with technicians and managed workflow schedules.
- Maintained accurate customer records and service history in the system.
- Provided detailed follow-up on service progress to ensure customer satisfaction.
- Developed strong relationships with customers to enhance their service experience.
FLEET ACCOUNTS MANAGER
FREEDOM CHEVROLET
Dallas
12.2013 - 09.2019
- Managed fleet accounts to ensure client satisfaction and retention.
- Resolved customer complaints regarding sales and service.
- Scheduled preventive maintenance activities for fleets based on manufacturers' recommendations.
- Analyzed vehicle usage data to identify trends in fleet maintenance costs.
- Negotiated contracts with suppliers to secure competitive pricing on parts and services.
Education
High School Diploma -
SAM HOUSTON HIGH SCHOOL
ARLINGTON, TX05-1983
Skills
- Account management
- Contract negotiation
- Fleet analysis
- Service scheduling
- Data reporting
- Customer relationship management
Timeline
Fleet Account Manager
FREEDOM CHEVROLET
06.2023 - Current
Service Advisor
BARRY BUNKER CHEVROLET
09.2019 - 05.2023
FLEET ACCOUNTS MANAGER
FREEDOM CHEVROLET
12.2013 - 09.2019
High School Diploma -
SAM HOUSTON HIGH SCHOOL