Open To Work
Verified
This profile is verified using an email address.
Justin Burke
St Louis Park,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Fleet Account Manager
New Brighton Ford
New Brighton, MN
2025.11 - 2026.10
- Cultivated partnerships with local businesses, municipalities, and organizations to enhance utilization of Ford vehicles.
- Identified specific needs in parts, service, and fleet management, then provided tailored support to keep operations running smoothly.
- Built customer relationships with business owners and fleet decision-makers.
- Answered customer questions quickly and handled service complaints with professional follow-through.
- Resolved customer complaints promptly while strengthening relationships with clients.
- Addressed customer concerns about orders, service, and billing issues.
- Addressed customer service issues to enhance overall satisfaction and loyalty.
Sales Associate
Luther Brookdale Honda
2023.06 - 2025.11
- Engage and build rapport with potential customers to understand their requirements, preferences, and budget constraints.
- Provide detailed information about available vehicles, including features, specifications, and pricing.
- Advise and guide customers in selecting the most suitable model based on their needs and budget.
- Generate and present sales proposals, negotiate terms, and close sales deals.
- Conduct vehicle demonstrations, test drives, and walk-arounds to showcase the car's features and benefits.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
Sales Manager
House Ford Chrysler
2021.09 - 2023.06
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Leveraged eLeads, Reynolds, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Facilitated business by implementing practical networking techniques.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Service Advisor
House Ford Chrysler
2019.10 - 2021.08
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
Assistant Service Advisor
Red Wing Ford Chrysler
2018.03 - 2019.10
- Provided customer service by answering inquiries, resolving complaints and providing information about services offered.
- Communicated with technicians regarding repair times and estimated completion dates for each job order.
- Assisted Service Advisors with scheduling appointments and maintaining records in the computer system.
- Processed payments from customers after repairs had been completed.
- Checked in customers upon arrival to ensure they were comfortable while waiting for their vehicles to be serviced.
Receptionist/Cashier
Red Wing Ford Chrysler
2014.04 - 2018.03
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Bachelor of Science - Business Administration
Purdue Global
Skills
- Customer Service
- Microsoft Office
- Sales Reporting
- Time Management
- Relationship Building
- Sales Presentation
- Positive and Upbeat
- Customer Relationship Management
- Product Demonstration
- Team Leadership
- Problem Solving
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Minneapolis, MN
Open to relocation: Yes
Timeline
Fleet Account Manager
New Brighton Ford
2025.11 - 2026.10
Sales Associate
Luther Brookdale Honda
2023.06 - 2025.11
Sales Manager
House Ford Chrysler
2021.09 - 2023.06
Service Advisor
House Ford Chrysler
2019.10 - 2021.08
Assistant Service Advisor
Red Wing Ford Chrysler
2018.03 - 2019.10
Receptionist/Cashier
Red Wing Ford Chrysler
2014.04 - 2018.03
Bachelor of Science - Business Administration
Purdue Global