Dennis Novack
El Paso,TX
Summary
Results-oriented Accounts Receivable Lead known for strong negotiation skills and effective dispute resolution. Committed to optimizing workflows and mentoring teams to achieve operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Lead
Sky Transportation
El Paso, TX
10.2018 - 03.2025
- Handled all major accounts.
- Set up banking information with new companies
- Insured all collections on time
- Emailed customers with current amount due and past dues
- Insured follow up on all emails to accounts
- Assisted with billing of customers
- Assisted with local and OTR dispatch
- Worked in planning and trailer relocation and detention
Inbound Supervisor
XPO
El Paso, TX
01.2017 - 08.2018
- Oversaw daily operations to ensure efficient inbound logistics processes.
- Trained and mentored team members on best practices for inventory management.
- Implemented process improvements that enhanced workflow efficiency and accuracy.
- Coordinated with cross-functional teams to optimize supply chain performance.
- Set up local and outbound routes
- Insured adequate man power for inbound bill and load
- Performed daily trailer yard checks to insure correct trailer count
Lead Customer Service Representative
Sky Transportation
El Paso, TX
01.2014 - 12.2016
- Developed and implemented training programs for new representatives to improve performance and service quality.
- Led customer service team in resolving complex issues and enhancing client satisfaction.
- Monitored daily operations to maintain compliance with company policies and enhance efficiency in service delivery.
- Mentored junior staff, fostering a collaborative environment to improve team morale and productivity.
- Handled all emails from customers and provided updates on their
- shipments
- Handled billing and tracking of all loads
- Handled reporting and delays and setting up appointments
- Handled local dispatch, planning and OTR dispatch
Education
High School Diploma -
Edsel Ford High School
Dearborn, MINo Degree -
Eastern Michigan University
Ypsilanti, MISkills
- Microsoft Excel
- Payment negotiations
- Invoice processing
- General ledger
- Accounts receivable aging
- Credit management
- Month-end closing
- Dispute resolution
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Timeline
Accounts Receivable Lead
Sky Transportation
10.2018 - 03.2025
Inbound Supervisor
XPO
01.2017 - 08.2018
Lead Customer Service Representative
Sky Transportation
01.2014 - 12.2016
High School Diploma -
Edsel Ford High School
No Degree -
Eastern Michigan University