Dennis Orfei
Saint Paul,MN
Summary
Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales, service, team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
31
31
years of professional experience
Work History
Store Manager
Bachman’s Inc.
Maplewood, MN
04.2016 - Current
- Conducts daily store operations, including opening and closing procedures and cash handling.
- Establishes customer service standards and monitors staff peformance.
- Resolves customer issues in a timely manner.
- Hire, train and supervise from 30 (non-peak season) to 80 employees (peak season).
- Ensures compliance with safety regulations and company policies.
- Manages inventory tracking and physical inventory counts to minimize loss.
- Prepares weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversees inventory management through cycle counts, audits and shrinkage control.
- Builds customer confidence by actively listening to concerns and quickly resolves issues.
- Delivers excellent customer service and adheres to standard practices to maximize sales and minimize shrinkage.
Retail Operations Manager
Wagner’s Greenhouse
Minneapolis, MN
02.2014 - 04.2016
- Created and maintained a positive working environment for store associates.
- Monitored daily operations, identified issues, and developed solutions accordingly.
- Collaborated with management team members to create effective plans for achieving business goals.
- Evaluated existing processes in order to recommend improvements for efficiency gains.
- Inspected merchandise displays regularly to ensure they are neat and inviting for shoppers.
- Oversaw merchandising of products across three retail outlets.
Gift Shop Manager/Gift Buyer
Gertens Greenhouse
Inver Grove Heights, MN
08.2002 - 11.2013
- Planned and implemented seasonal merchandise displays.
- Conducted inventory of gift shop items, restocked shelves, and ordered new supplies as needed.
- Provided customer service to shoppers, answered questions about products, and accepted payments for purchases.
- Created weekly work schedules for employees based on anticipated customer traffic patterns.
- Established standard operating procedures for daily tasks within the gift shop.
- Organized promotional events such as giveaways or discounts to boost sales figures.
- Negotiated pricing and delivery terms with suppliers.
- Developed relationships with vendors to secure better prices and payment terms.
Manager
Bachman's. Inc.
Twin Cities , MN
02.1993 - 06.2002
- Garden Center Manager-Apple Valley
- Store Manager- Fridley
- Store Manager- Plymouth
Education
Bachelor of Science - Horticultural Science
University of Minnesota - Twin Cities
Skills
- Staff Supervision
- Problem-Solving
- Employee Training And Hiring
- Safety Processes And Procedures
- Inventory Monitoring
- Excellent Customer Service
- Store Merchandising
- Team Development
Timeline
Store Manager
Bachman’s Inc.
04.2016 - Current
Retail Operations Manager
Wagner’s Greenhouse
02.2014 - 04.2016
Gift Shop Manager/Gift Buyer
Gertens Greenhouse
08.2002 - 11.2013
Manager
Bachman's. Inc.
02.1993 - 06.2002
Bachelor of Science - Horticultural Science
University of Minnesota - Twin Cities