Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Dennis Reid

Raleigh,NC

Summary

Proven track record in enhancing operational effectiveness and client satisfaction at Aetna through strategic market analysis and cross-divisional collaboration. Expert in analytics and program development, consistently exceeding sales quotas by 100% and improving customer service processes. Skilled in building relationships and leveraging business acumen to identify cost-saving opportunities, achieving significant savings without compromising quality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Sales Consultant

CivicPlus
04.2024 - Current
  • Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
  • Delivered post-sale support by addressing issues promptly and ensuring client satisfaction, nurturing long-term business relationships.
  • Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements.
  • Developed targeted sales presentations that effectively communicated product features, benefits, and value propositions, resulting in successful negotiations and closed deals.
  • Streamlined internal processes for improved efficiency in lead generation, prospecting, and proposal development initiatives.
  • Exceeded quarterly sales quotas by 100% consistently through diligent prospecting efforts and effective time management skills.
  • Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base.
  • Provided valuable insights into industry developments by attending conferences, workshops, and trade shows, staying current on market trends.
  • Attained expert knowledge of product offerings through regular training sessions and self-directed learning, enabling persuasive communication with potential customers.

Senior Analyst Project Manager

Aetna
04.2023 - 01.2024
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Support Plan implementation process while collaborating with fulfillment of all RFP contractual requirements and non-contractual elements
  • Developing and delivering quarterly and annual reporting to clients on their drug trend, financial performance, and client cost-saving opportunities
  • Executed client renewals by building relationships with key client stakeholders, growing market reporting, asking effective probing questions that lead to innovative pharmacy benefit plan designs benefiting both client and CVS health
  • Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
  • Monitored workstreams by continuously analyzing and reviewing processes to measure performance, find issues, and identify opportunities for improvement
  • Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery.

Customer Service Representative

United Healthcare Group
08.2016 - 10.2021
  • Sustained customer satisfaction with forward-thinking strategies
    focused on addressing customer needs and resolving needs by 85%
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Business Management

North Carolina A&T State University
12.2021

Associate of Science - Accounting

ASA College
02.2016

Skills

  • Market strategy
  • Analytics program experience
  • Product management
  • Program development
  • Consultative services
  • Budgets and Financial Cost Forecasts
  • Ad hoc requests
  • Cross-Divisional Collaboration
  • Data Analysis
  • Business Acumen

Certification

  • Project Management Professional, (Oct. 2020), Project Management Institute
  • Google Project Management Certificate, (Oct. 2022), Coursera
  • Certified Scrum Master, Scrum Master Institute, (January 2024)

Timeline

Business Sales Consultant

CivicPlus
04.2024 - Current

Senior Analyst Project Manager

Aetna
04.2023 - 01.2024

Customer Service Representative

United Healthcare Group
08.2016 - 10.2021

Associate of Science - Accounting

ASA College

Bachelor of Science - Business Management

North Carolina A&T State University

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Dennis Reid