Dennis Rocha

• Led and supported all three departments (Sortation, Inbound, and Outbound) with over 2 years of experience collaborating with associates, fellow Process Assistants (PAs), and Managers.
• Trained and mentored two Process Guides, helping improve overall team performance and operational efficiency.
• Utilized extensive dock expertise to identify and resolve performance issues within the Dock/VNA team, transforming them from one of the lowest-performing teams in the building to one of the top-performing.
• Facilitated smooth workflows across all departments by identifying and training associates to enhance operational processes and teamwork.
• Provided cross-shift training to associates, ensuring consistency and efficiency in operations and helping the building recover order picker personnel and GTDR training.
• Supported new managers in understanding department workflows, streamlining their onboarding and integration into leadership roles.
• Known for a strong training aptitude, frequently assisting both new and veteran associates to learn new roles, contributing to a more collaborative and positive work environment.
• Actively contributed to team morale and performance by fostering a culture of continuous learning and development.

Key Skills

• Department Workflow Optimization
• Team Leadership and Development
• Associate and Manager Training
• Performance Improvement Strategies
• Cross-Shift Training Coordination
• Operational Efficiency
• Problem-Solving & Process Enhancement
• Workplace Morale & Engagement

• Managed dock operations for inbound, outbound, and sortation, ensuring continuous workflow and meeting operational goals.
• Oversaw the availability of stow inventory for UTR and VNA, optimizing the flow of goods throughout the facility.
• Coordinated order picker operators to ensure accurate order fulfillment and stowage numbers, prioritizing customer order accuracy.
• Led a team, making decisions regarding when to transition between picking and stowing to maximize stow goals without compromising customer order fulfillment.
• Tracked and facilitated injection packages, ensuring timely delivery to doors for team handling.
• Trained and mentored order picker operators, decanters, and forklift operators to enhance team performance and operational efficiency.
• Prioritized safety, ensuring all associates adhered to safe practices, promoting a safe working environment.
• Actively worked to alleviate operational bottlenecks on the dock by managing workloads and coordinating team efforts.

Key Skills

• Warehouse Operations Management
• Team Leadership and Coordination
• Inventory and Stowage Management
• Forklift & Order Picker Training
• Safety and Compliance Adherence
• Workflow Optimization
• Effective Communications