Dennis Taranchuk
Sacramento,CA
Summary
Dedicated computer technician skilled in efficient communication, diagnostic troubleshooting, and ticketing system management. Committed to delivering exceptional customer experiences through effective conflict resolution and technical documentation.
Overview
5
5
years of professional experience
Work History
Computer Technician
UBreakiFix by Asurion
Sacramento, California
07.2024 - Current
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Diagnosed and resolved hardware and software issues efficiently.
- Repaired smartphones, tablets, and computers efficiently.
- Documented repair processes and customer interactions accurately using an internal ticketing system.
- Upsold repair services and device accessory's
- Performed device data backups and restorations securely.
- Assisted customers with technical inquiries and troubleshooting.
- Focused on delivering a friendly and trustworthy customer experience while giving clear expectations for repairs
Lead Valet Attendant
Usa Valet Parking
Sacramento, California
08.2021 - 08.2024
- Greeted guests and answered questions about valet service, directions and local attractions.
- Supervised valet team to ensure efficient vehicle parking and retrieval processes.
- Managed parking logistics during peak hours to optimize space usage.
- Trained new attendants on safety protocols and customer service standards.
- Communicated with guests regarding vehicle status and any delays.
Education
High School Diploma -
Rosemont High School
Sacramento, CA01-2019
Customer Support Skills
• Clear technical communication
• Conflict resolution and de-escalation
• Customer relationship management
• Process documentation
• Time management in high-volume environments
Technical Skills
• Windows OS troubleshooting
• Microsoft Office, Outlook, MS Teams
• Ticketing system documentation
• Basic networking (Wi-Fi setup & connectivity troubleshooting)
• Data backup and restoration
• Hardware diagnostics
Timeline
Computer Technician
UBreakiFix by Asurion
07.2024 - Current
Lead Valet Attendant
Usa Valet Parking
08.2021 - 08.2024
High School Diploma -
Rosemont High School