Dennis Wilkins
Valdese,NC
Summary
I grew up in the construction trades industry as my dad was a builder his whole career. I had my own remodeling company where I became proficient in most of the trades involved. I gravitated towards the technical side of HVAC and made that my path. As I navigate throughout the industry, I have found the ability to gain confidence and sell to a contractor using my technical knowledge and communication skills. Attempting to touch all aspects of the industry, without burning any bridges, I have seen what it is like to create chemistry on all sides. The HVAC career path I have taken has given me the ability to provide a level of support to a contractor that is unmatched.
This includes:
- Residential/Commercial HVAC Sales (ContractorSide)
- Technical Support
- Distributor Sales
- Multiple Product Knowledge
- In Depth Training on multiple products
- Contractor Business Support
- Marketing and Promotion
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
Morris Heating & Cooling
Marion, NC
01.2026 - Current
- Manage/Train a 7 man service team to enhance customer satisfaction and streamline operations.
- Developed training programs for staff to improve technical skills and service efficiency.
- Coordinated schedules and dispatching for service team.
- Assist with customer service issues as needed for residential/commercial HVAC
- Managed inventory levels, ensuring availability of necessary parts and equipment for repairs.
- Assist the install department with any technical issues as they come up.
Technical Training/Sales Manager
Keystone Sales & Associates
Valdese, NC
11.2022 - 12.2025
- Provided training and tech support for multiple products including: Bosch HVAC/Plumbing, ICM Controls, AC Protech, Arctic Hayes.
- Engineered and fabricated training carts and walk-in trailers, ensuring comprehensive hands-on training for contractors throughout NC/SC.
- Created comprehensive training modules aimed at improving product knowledge for distributor outside sales teams.
- Collaborated with marketing to develop promotional campaigns that increased brand awareness and drove sales growth.
- Handled customer relations issues, enabling quick resolution, and contractor satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate training.
HVAC Training and Tech Support
Dealers Supply Company
Charlotte, NC
10.2018 - 10.2022
- Provided technical support for various brands at distributor level, including Ruud, Rheem, Gree, and Fujitsu. Assisted customers with product inquiries for showroom items.
- Developed and conducted product training classes to equip participants with essential product knowledge and application techniques.
- Developed and assembled training carts and boards to facilitate effective live training sessions.
- Facilitated communication with manufacturers to identify areas for product improvement and optimization.
- Engaged with outside sales team to deliver targeted technical support, empowering contractors to increase sales performance.
HVAC Technician
Brothers Heating, Cooling, and Plumbing
Rock Hill, SC
09.2017 - 10.2018
- Diagnosed and repaired Residential/Commercial HVAC systems, ensuring optimal performance and compliance with safety standards.
- Conducted routine maintenance checks, enhancing system reliability and longevity for residential and commercial clients.
- Trained junior technicians on best practices for equipment handling and safety protocols in HVAC operations.
HVAC Installer/Technician
Comfort Solutions HVAC
Villa Rica, GA
01.2012 - 09.2017
- Installed HVAC systems in residential and commercial buildings.
- Conducted Sales calls for Residential and Commercial HVAC.
- Trained junior installers on best practices for equipment handling and installation techniques.
- Led project teams in HVAC installations, overseeing quality control and adherence to timelines. This included Residential/Commercial new construction.
Education
HVAC/Electrical
Lincoln Technical Institute
Marietta, GA01-2012
High School Diploma -
R.L Osborne High School
Marietta, GA2000
Skills
- Positive attitude
- Multitasking
- Dependable and responsible
- Excellent communication
- Computer skills
- Problem resolution
- Critical thinking
Accomplishments
- Ruud/Rheem Tech Support DSC of the year for Dealers Supply Company
- Invited to AHR Show to present as an HVAC Podcaster
- Employee of the year for Keystone Sales and Associates
Certification
- Advanced Ruud/Rheem Training
- Advanced Gree Training
- Advanced Mitsubishi Training
- Advanced Bosch Training
Timeline
Service Manager
Morris Heating & Cooling
01.2026 - Current
Technical Training/Sales Manager
Keystone Sales & Associates
11.2022 - 12.2025
HVAC Training and Tech Support
Dealers Supply Company
10.2018 - 10.2022
HVAC Technician
Brothers Heating, Cooling, and Plumbing
09.2017 - 10.2018
HVAC Installer/Technician
Comfort Solutions HVAC
01.2012 - 09.2017
HVAC/Electrical
Lincoln Technical Institute
High School Diploma -
R.L Osborne High School