Dennis Xu
Santa Ana,CA
Summary
Dynamic retail leader with extensive experience at Louis Vuitton, excelling in sales analysis and team leadership. Consistently achieved top rankings in high-end sales while fostering client relationships and driving campaign success. Proven ability to manage budgets and implement effective training programs, enhancing overall store performance and customer engagement.
Overview
10
10
years of professional experience
Work History
Assistant Store Director
Bucherer 1888
Costa Mesa, CA
04.2024 - Current
- Consistently achieved all monthly and quarterly goals across sales and operations since joining the company.
- Creat and host campaigns monthly to drive customer traffic to store.
- Monitored department performance to ensure achievement of goals and objectives.
- Analyzed financial data to pinpoint improvement areas for store operations.
- Generated reports on budget allocations, payroll expenses, and marketing initiatives.
- Developed action plans to resolve discrepancies identified during operations.
- Implemented cost-saving measures across store while upholding quality standards.
Watch Ambassador
Louis Vuitton Flagship
South Coast Plaza
09.2018 - 04.2024
- Promoted to Watch Ambassador in 2023.
- Developed team knowledge to enhance overall store performance.
- Partnered with regional and corporate members to deliver training and feedback on selling skills.
- Achieved individual and team objectives for watches while supporting team in client acquisition.
- Collaborated with regional and corporate leads to provide Leadership Team with critical feedback.
- Reviewed category performance and met with Store Team Managers to guide coaching efforts.
- Conducted regular training sessions on watches to boost team expertise and category performance.
Private Client Advisor
Louis Vuitton Flagship
South Coast Plaza
01.2021 - 04.2023
- Promoted to Private Client Advisor in 2021.
- Ranked as a Top 5 watch producer worldwide.
- Achieved high-end penetration goals across all product categories while enhancing client experiences.
- Collaborated with Store Leaders and Client Relations & Development team on HE client retention strategies.
- Identified and recruited new high-potential prospects to expand clientele base.
- Hosted events, including Savior Fair, High Jewelry, and HWM Events.
Client Advisor - High-End Department
Louis Vuitton Flagship
South Coast Plaza
09.2018 - 01.2020
- Focused on the high-end category, including exotic leather, trunks, objets nomades, watches, and jewelry.
- Cultivated strong relationships with clientele, guiding discovery of Louis Vuitton lifestyle across all categories.
Sales Consultant
Mercedes-Benz of Anaheim
Anaheim
10.2017 - 09.2018
Business Manager - La Mer
BLOOMINGDALE'S LA MER
Los Angeles
04.2015 - 09.2017
- Managed team of 7 in high-volume counter generating over 3.5 million annually, achieving top national ranking.
- Led successful facial and sales events to deliver luxurious in-store shopping experiences.
- Pioneered Digital to Store technology launch as first cosmetics department representative among thirteen participants.
Owner - URMATE Snack Store
URMATE Irvine
Irvine
02.2018 - 08.2024
- Launched Asian snack and beauty store in Irvine UTC, overseeing design and construction processes.
- Managed employee onboarding, product training, and integration into business operations.
- Administered payroll, timecard management, scheduling, and new hire responsibilities.
- Collaborated with plaza management to develop special events, promotions, and commercial advertisements.
Skills
- Retail sales experience
- Sales analysis
- Budget management
- Visual merchandising
- Inventory management
- Team leadership
- Campaign development
- Market analysis
- Event planning
- Customer engagement and relationship building
- Microsoft, Mac, and POS use
- Employee coaching
- Employee motivation
Languages
- Mandarin Chinese
- Cantonese Chinese
Language Skills
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Assistant Store Director
Bucherer 1888
04.2024 - Current
Private Client Advisor
Louis Vuitton Flagship
01.2021 - 04.2023
Watch Ambassador
Louis Vuitton Flagship
09.2018 - 04.2024
Client Advisor - High-End Department
Louis Vuitton Flagship
09.2018 - 01.2020
Owner - URMATE Snack Store
URMATE Irvine
02.2018 - 08.2024
Sales Consultant
Mercedes-Benz of Anaheim
10.2017 - 09.2018
Business Manager - La Mer
BLOOMINGDALE'S LA MER
04.2015 - 09.2017
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