Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennisa Pena

Miami,FL

Summary

Experienced customer service and retail professional with a strong background in cashiering, sales, hospitality, and management. Proven ability to provide excellent customer service, lead teams, manage daily operations, and maintain a positive customer experience in fast-paced environments. Dependable, organized, and skilled at handling multiple responsibilities efficiently.

Overview

2027
2027
years of professional experience

Work History

Sales Representative

Target

• Assisted customers with product selection and purchases.
• Maintained sales floor presentation and inventory accuracy.
• Promoted store products and services.
• Handled transactions and provided outstanding customer support.

Restaurant Hostess

Rusty Pelican Restaurant

• Greeted and seated guests in a professional and friendly manner.
• Managed reservations and waitlists.
• Coordinated with restaurant staff to ensure smooth guest experiences.
• Addressed guest inquiries and concerns.

Manager

Boucher Brothers

• Supervised daily operations and team performance.
• Trained and managed staff members.
• Ensured high standards of customer service and safety.
• Assisted with scheduling, inventory, and operational procedures.

Cashier

Marshalls

• Processed customer transactions accurately and efficiently.
• Handled cash, credit, and return transactions.
• Assisted customers with questions and merchandise inquiries.
• Maintained a clean and organized checkout area.

Cashier

Sally Beauty

• Provided customer service and product recommendations.
• Processed sales transactions and handled cash payments.
• Assisted with stocking and merchandising products.
• Maintained store cleanliness and organization.

Assistant Manager

AutoZone
04.2025 - 06.2026

• Assisted with daily store operations and staff supervision.
• Provided excellent customer service and resolved customer concerns.
• Managed inventory, merchandising, and store organization.
• Supported employee training and scheduling.

Education

High School Diploma -

North Miami Beach Senior High
North Miami Beach
2013

Skills

    Customer Service
    Cash Handling
    Team Leadership
    Retail Sales
    Inventory Management
    Staff Training
    Conflict Resolution
    Communication Skills
    Multitasking
    Time Management
    Bilingual

Timeline

Assistant Manager

AutoZone
04.2025 - 06.2026

Sales Representative

Target

Restaurant Hostess

Rusty Pelican Restaurant

Manager

Boucher Brothers

Cashier

Marshalls

Cashier

Sally Beauty

High School Diploma -

North Miami Beach Senior High