Dennise Caro
FL
Summary
Specialized Epic HIM Analyst skilled in deficiency tracking, release of information, identity management, and documentation compliance. Proven ability to troubleshoot complex issues while collaborating with HIM leadership and cross-functional teams, enhancing operational efficiency and ensuring adherence to regulatory standards in a large integrated delivery network.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Epic HIM/ Gallery Analyst – Tier III
Health First
Rockledge, FL
03.2024 - Current
- Served as Tier III Epic HIM expert, overseeing deficiency tracking and ensuring accuracy in ROI identity chart corrections.
- Troubleshot complex issues, including duplicate MRNs, alias merges, and provider suspension logic.
- Ensured compliance with HIM and privacy policies across inpatient and outpatient workflows.
- Collaborated with HIM leadership to design workflows, make governance decisions, and enhance documentation integrity.
- Participated in build validation, upgrade testing, and implementation of new Epic features.
- Developed provider education materials to ensure accurate documentation and reduce care delays.
- Achieved successful Epic go-live in June 2025.
Health Information Management Supervisor
Holmes Regional Medical Center
05.2023 - 03.2024
- Oversaw HIM operations to ensure chart completion, ROI, compliance, and documentation accuracy.
- Trained HIM staff in chart correction, privacy requirements, and documentation workflows.
- Performed regulatory audits to ensure Joint Commission and CMS readiness.
- Managed onboarding and tracked performance metrics to enhance productivity.
Medical Record Review Auditor
Health First
07.2022 - 05.2023
- Supported HIM leadership by delivering audit data and formulating improvement strategies to enhance compliance.
- Reviewed charts ensuring accuracy, completeness, and coding readiness to uphold quality standards.
- Assisted with Joint Commission survey readiness and ensured documentation compliance to facilitate successful accreditation.
Health Information Analyst
Holmes Regional Medical Center
04.2017 - 07.2022
- Indexed and maintained patient medical records, ensuring compliance with healthcare regulations.
- Trained new staff on HIM procedures and quality standards, enhancing team knowledge and performance.
- Processed birth certificates and ensured legal documentation accuracy, supporting timely issuance and legal compliance.
Education
MBA - Healthcare Management
Western Governors University
01-2025
B.S. - Health Information Management
Western Governors University
01-2024
Associate of Arts (A.A.) -
Eastern Florida State College
01-2018
Skills
- Epic HIM System Support
- Identity & Chart Correction
- Deficiency Tracking
- ROI Workflows
- HIPAA Privacy & Security
- Documentation Compliance
- Workflow Optimization
- End‑User Training & Support
- Cross‑Team Collaboration
Certification
EPIC HIM Deficiency Tracking
EPIC HIM Gallery
EPIC Release of Information
EPIC Identity
EPIC HIM Hospital Coding
Data Courier Mover Badge
Security Workgroup Badge
EPIC HIM Gallery
EPIC Release of Information
EPIC Identity
EPIC HIM Hospital Coding
Data Courier Mover Badge
Security Workgroup Badge
Timeline
Epic HIM/ Gallery Analyst – Tier III
Health First
03.2024 - Current
Health Information Management Supervisor
Holmes Regional Medical Center
05.2023 - 03.2024
Medical Record Review Auditor
Health First
07.2022 - 05.2023
Health Information Analyst
Holmes Regional Medical Center
04.2017 - 07.2022
MBA - Healthcare Management
Western Governors University
B.S. - Health Information Management
Western Governors University
Associate of Arts (A.A.) -
Eastern Florida State College